COMMON QUESTIONS:
How do I copy my lists?
Follow the instructions below to copy all of your contacts from one list to another: Log into your Benchmark account Move the mouse to Contacts Select the list you want to copy Click on the More Options button Now select Copy List You will be prompted to a pop-up window where you can choose an existing list from the drop-down menu or create a new list to copy your contacts
Contact Lists December 12, 2018
What restrictions does Benchmark Email place on email communication content?
Every campaign that is scheduled for delivery goes through a review process. Benchmark Email reserves the right to deny campaigns that are determined to be risky or abusive. The following types of emails will not be allowed from Benchmark Email: Illegal goods or services Escort services Get-rich-quick or work-at-home schemes Gambling services, products or gambling education Pornography or nudity content Adult novelty items or references in content Marketing or sending
Create January 28, 2019
Why didn’t all of my email addresses upload?
In order to prevent your account from sending emails to bad email addresses, each list you upload into your Benchmark account will pass through the following filters: Syntax Errors - These can either be invalid, incorrectly formatted email address(es) or email addresses containing typos Role Based Addresses - Role based email addresses are those who do not reach a specific individual but addresses a department instead, such as "sales@" or
Contact Lists Segments August 6, 2018
How do I integrate my Benchmark Email account to my Benchmark CRM account?
This integration will allow you to sync your Benchmark Email contacts to your Benchmark CRM account. When you send a campaign from your Benchmark Email account, a report with the total of opens and clicks will generate on your CRM leads/contacts. Note: You must have a paid CRM plan to integrate the two accounts. If you don’t have a paid CRM account, please click Here to upgrade today! Please
Contact Lists September 30, 2018
How to improve your email delivery
Great email delivery is one of the most important parts of a successful email campaign. In the long run, it will not only save you money and time but increase your audience and ultimately boost your sales. At Benchmark, we go the extra mile to make sure you have the very best delivery and open rates, constantly adjusting our strategy to move past any roadblock email clients put in place.
Reports & Delivery November 13, 2018
How can I create an email using a Benchmark Email template?
You can create an email by using one of the many Benchmark Email templates or you can upload your own HTML code To create an email using one of our templates: Log in to your Benchmark account. On the Dashboard menu, click the Emails tab. Click the Create New Email button in the header section. Select Regular Email type and click Next. Choose the Drag & Drop Editor and click
Create December 19, 2018
What is a clean list and how do I clean my list?
A clean list, is the act of removing bounced, and unengaged email addresses from your list. List hygiene is important if you want to maintain your sending reputation. Benchmark advises you to clean your list after every email campaign you send. Your list may become smaller, but your remaining emails will target the customers that truly want to hear from you. Benchmark offers 4 different types of contact removal. Confirmed
Contact Lists October 12, 2018
What is List Verification?
List Verification is the process of removing undeliverable or dangerous emails from your list. When a marketer uploads their list into our system, it will go through our List Sampling process, in which our system checks for undeliverable emails. Based on the results the list is either rejected or approved. We utilize third party services for all of our list verification needs, these include BriteVerify as well as Kickbox, both
Contact Lists November 1, 2018
Difference between Automation Pro and Automation Lite
Benchmark proudly provides two automation features which help you to create engagement with your subscribers. Both of the features are based on email automation. However, there are some differences in the functionality. Automation Pro has advanced automated features where our Automation Lite has the basics to get you started. Automation Pro Automation Pro allows to add or remove subscribers from lists or automatically send an email based on triggers, which
Automation Pro January 15, 2019
Can I add a personalized greeting to my email?
You can add a personalized greeting to your email. You can include the contact's first name, last name or both in the greeting. You can also provide an alternative text in case the contact details are not available. To add a greeting: Click on the block in which you wish to place the greeting. Withing the section, click where exactly you would want the greeting to appear.
Templates & Editor September 10, 2018