COMMON QUESTIONS:
Can I use Automation Pro?
All users can access the Automation Pro tool at no additional charge. All users will also be able to create and save automations in Automation Pro. However, only paid users will be able to activate their automations. If you are signed up with one of our free plans, your active Automations will not terminate or delete. However, you will not be able to activate any new automations, unless you
Automation Pro September 10, 2018
What formats of lists can I upload to Benchmark Email?
When uploading or sending your email list to Benchmark Email, make sure your list is saved in any of the following types of files Comma Separated Values (.CSV) Text-only (.TXT) MS Excel Workbook (.XLS, .XLSX, first worksheet only)* These are the only formats supported by our system. To create a .CSV file, you can save any spreadsheet and select a different format for .CSV. Microsoft Excel, Google Sheets, and Apple
Contact Lists October 22, 2018
How do I insert an image into my email campaign?
To insert an image into your emails, you can use an image hosted on a Website or an image you've placed in your own Benchmark Email Image Gallery. Image Block Click on the Image block and drag it into your email layout. Then drag and drop your image directly into the block or click on browse for a file, and select an image from your gallery. Click on
Image Gallery February 26, 2019
What are some tips for an effective subject line?
The subject line of your email is one of the most important parts of email marketing. It is the first thing your intended audience will see and weighs heavily on their decision to open or delete your email. Following some simple tips will help ensure the best deliverability rates and boost your number of opened emails. Keep It Short: You should keep your subject line to 55 characters or shorter.
Create Email Marketing Getting Started September 10, 2018
Can I add a personalized greeting to my email?
You can add a personalized greeting to your email. You can include the contact’s first name, last name or both in the greeting. You can also provide an alternative text in case the contact details are not available. To add a greeting: In the email campaign editor, click on the block in which you wish to place the greeting. Within the section, click where exactly you would want the greeting
Templates & Editor September 5, 2019
How to add an Opt-Out or Opt-In link into your Email Campaign?
Giving your recipients a way to Opt-in or Opt-out can build trust and engagement. Giving them this option is not only essential it is a beneficiary to your business. When contacts are not interested in receiving your emails why keep sending emails to them? Not only will they lower your open rate, but they will also lower your sending score since ISP’s keep track of this data. Let them go
Create Email Marketing September 10, 2018
Difference between Automation Pro and Automation Lite
Benchmark proudly provides two automation features which help you to create engagement with your subscribers. Both of the features are based on email automation. However, there are some differences in the functionality. Automation Pro has advanced automated features where our Automation Lite has the basics to get you started. Automation Pro Automation Pro allows to add or remove subscribers from lists or automatically send an email based on triggers, which
Automation Lite Automation Pro January 15, 2019
What is List Verification?
List Verification is the process of removing undeliverable or dangerous emails from your list. When a marketer uploads their list into our system, it will go through our List Sampling process, in which our system checks for undeliverable emails. Based on the results the list is either rejected or approved. We utilize third party services for all of our list verification needs, these include BriteVerify as well as Kickbox, both
Contact Lists April 12, 2019
How can I create an email using a Benchmark Email template?
Create an email using a Benchmark template that best fits your needs, or you can upload your HTML code to use your own template. To create an email using one of our templates: Log in to your Benchmark account. On the Dashboard menu, click the Emails tab and select Emails. Click the Create New Email button in the header section. Select Regular Email type and click Next. Choose the Drag
Create Drag & Drop Editor Templates & Editor October 19, 2019
Why didn’t all of my email addresses upload?
In order to prevent your account from sending emails to bad email addresses, each list you upload into your Benchmark account will pass through the following filters: Syntax Errors - These can either be invalid, incorrectly formatted email address(es) or email addresses containing typos Role Based Addresses - Role based email addresses are those who do not reach a specific individual but addresses a department instead, such as "sales@" or
Contact Lists Importing / Exporting Segments August 6, 2018