Need a hand? We've got you covered.

Knowledge Base Home aero-right Contact Lists aero-right What happens with unsubscribe requests?

What happens with unsubscribe requests?

Contact Lists Updated on December 1, 2015

When customers unsubscribe to your email, our system automatically filters them out from your send list and puts them in a master unsubscribe list. From that point forward, you cannot email them again. However, we recommend checking all emails from customers after you’ve sent out a campaign. If they do not follow the proper procedure by putting the word “unsubscribe” in the subject line, for instance, it’s up to you to take them off your list.

If you need to see who unsubscribed, simply visit the reporting section in your Benchmark Email account.

Did this answer your questions?
0 0

Can't find what you're looking for?

Submit a Ticket

view ticket history