What happens if my account is expired?
When an account fails to renew, it becomes inactive and is considered an Expired Account by our system. During the expired state, your email campaigns will not send, signup forms will stop collecting subscribers, and your automations will stop. Accounts renew each month automatically, annually or semi-annually depending on your preferred billing cycle. To help avoid interruptions we ask you to update your billing information anytime a credit card is
Billing September 16, 2019
How do I exclude specific contacts from my mailing?
When sending an email campaign, you can exclude specific contact lists or segments from an email campaign. This process is done, in the Email Checklist of for your campaign. Important If a contact is part of the Send To List, and they are also in the Exclude List, the contact will not receive the email campaign. You can do this by following these simple steps: Log into your Benchmark account.
Contact Lists Segments September 17, 2019
Why is my email campaign under review?
When an email campaign is scheduled to be delivered, the email is scanned and then monitored by our Benchmark support team. Emails are checked for signs of abuse or language that could be marked as spam by inbox filters. This is done to protect both Benchmark Email's reputation and the reputation of the sender, as well as ensure a higher deliverability rate. Factors that require further investigation take longer to
General questions August 21, 2019
Why should I use the Benchmark Email Community?
The Benchmark Email Community showcases your email campaigns for public viewing to everyone on the Benchmark Email Community. The community can help you increase the exposure of your content as it is available to an audience other than your selected contact list. You can choose the emails to be published in the Community from the sending process or from the Email Reports listing. Some of the advantages of listing
Community Archive March 13, 2019
Where can I find the landing page for all of my Community Newsletters?
You can find your Community Newsletter URL in your: 1. Email reports Log into your account Click on the Envelope icon Mouse-over Reports Select Email Reports from the drop-down menu Click the View this email in the Community text link below any email name This will direct you to your Community landing page where you can obtain your URL in your browser's Address bar. 2. Schedule page (last step
Community Archive August 6, 2019
How do I add and verify an email address?
If you would like to have multiple email addresses to send your email campaigns from, you can. You can have one as the From email address and another as the Reply email address, whatever your case is you will need to verify the email addresses. Here's how you add and verify email addresses: Click on your Username and select Account Settings. Select Email Verification from the menu bar on
General questions August 7, 2019
Automation Pro Reports
There are 3 types of reports available for Automation Pro which are only available when an automation is activated. You can access your Automation reports from the AP Dashboard or from within the canvas. Report Options Automation Summary Node reporting Email reports Automation Summary Can be found when you enter your Automation Pro Dashboard. Any Automation that has an active email will have a Summary option. You’ll see a list
Automation Pro September 5, 2019
How do I cancel my Benchmark Email Account?
Since we are a month-to-month service, you may cancel your account at any time. Your subscription fee is prepaid, so we simply require that you cancel before your monthly renewal date or you will be charged your next month's subscription fee. We do not prorate or refund our service. To cancel your account, Click on your Username and select Account Settings. Now click on Plan Information. Scroll to the
General questions September 27, 2019
How do I insert a link for my Flickr page or display a Flickr image in my email?
You have the option to store your Flickr images in your Benchmark account or you can place a link to your Flickr album in your email. There are two options to display an image from your Flickr account in your email: You can integrate your Flickr account with Benchmark. Click Here to learn how to integrate. Save the image from your Flickr account and upload the image into your Benchmark
Integrations Social Media August 7, 2019
What‘s in the Reports section?
The Reports tab displays statistics for every email sent, autoresponders, and surveys. The 'Reports' tab has the following sections: Email Reports - This section contains links to the brief and detailed report for your last email. These reports can be exported to a Microsoft Excel spreadsheet, CSV or saved back as a Contact List. The detailed report contains the individual reports for Bounces, Clicks, Opens, etc. You can also
Reports January 22, 2019