Mac: How do I export my contacts from Microsoft Entourage?
Open Microsoft Entourage. Select File/Export. The menu box that appears asks you what you'd like to export. Select Contacts to a list (tab-delimited text). Click the arrow at the bottom of the box. At this point, you can just upload the txt file using the Import Contact from a file option from the Add Contacts page in your Benchmark account. You'll be able to name fields and do further edits
Contact Lists November 4, 2010
How do I edit a field in my existing contact list?
At some point, you might need to edit a field in your contact list. The information you input from your contacts is stored in list fields and can be seen in the list view. Whether you want to edit a default field or add a new field, this can be done by following the steps below: To add/change the column type of an existing list: Log in to your Benchmark
Contact Lists October 4, 2010
Why are role-based addresses not imported to my list?
Role based addresses are usually setup by the company to manage generic enquiries or issues related to that organisation. These emails are managed by several people or individuals who may be part of different departments. Sending informative emails to such email addresses results in a high complaint rate and we do not allow such addresses to be imported in bulk. If you have explicit permission from such a contact to
Contact Lists September 20, 2010
How can I delete lists?
To delete a list, follow the steps below: Log in to your Benchmark account. On the Dashboard Menu, select Contacts. Locate the list you want to delete and click on the icon located on the right. Now click Move to Trash. You will be prompted with a Move List to Trash pop-up. Select Confirm. You will be back on the Contact Lists page. Your list will not longer appear on
Contact Lists September 7, 2010
What is proof of permission and why do I need to provide it?
Proof of permission is some sort of record that tells us that your list is permission-based. By permission-based, we mean that every single person on your list has given you the green light - in one form or another - to email them. To take things further, the contacts on your list must be from people who know, without question, that they're giving you permission to email them. To put
Contact Lists April 14, 2010
Why is the text double spaced when I preview my email in Outlook 2007/2010/2013?
This is a common issue faced on Outlook 2007/2010/2013. This will most likely happen in the event of using Custom HTML code to make your emails. Avoid using <p> tags and instead use <div> and <br/> tags. Because Microsoft uses their word processing engine to render HTML, Outlook will automatically double space <p> tags. Keep in mind that Benchmark Email does not provide support for Custom HTML. Note: You can
I have a list of my clients who have used my services / products. Can I email my promotions to them?
You can email your promotions and communications to them, if you had suggested you would be contacting them or they have given you permission to do so. This could be a signup form check which states "Would you like updates on our new products ?" or any kind of form that has that sort of option.
Contact Lists January 6, 2010
Can I email contacts from the business cards that I have collected at trade shows?
If you have told the business card owner that you will be in contact, and will be sending them email communications, you have permission. If you did not suggest either verbally or in a signup sheet that you will contact them, you do not have permission. If you collected business cards more than a year ago, we recommend that you do not send to those contacts. Also, if you haven't
Contact Lists January 6, 2010
How do I re-subscribe a contact who opted out or was accidentally removed?
If a contact has selected the "Do No Contact" option, you cannot add them to any of your lists. To re-subscribe, the contact must opt to subscribe again. When a contact is removed from your list, they are placed on Benchmark's "Master Unsubscribe List." This list forbids the user from being contacted again. The user is welcome to re-subscribe to your list if they so choose, but they must follow
Contact Lists August 14, 2009