Why did Yahoo send my emails to the bulk mail folder?
Our white-list agreement with Yahoo does not guarantee perfect delivery. Yahoo reviews messages for server reputation, message content and sender address. Be sure to use our spam check to avoid message flags. Your message may also be flagged if you have received spam complaints in the past from the same sender address.
How do I add a signup form to my Facebook profile?
Have you ever wanted to sign up email subscribers on your Facebook profile? Here's how you do it: Get your signup form link Log into your Benchmark Account. Click on the Signup Forms link from the Contacts Menu. Or, learn how to create a email signup form. Select the signup form you'd like to use and click on Publish (step 4) Select "Pop-up from a button on your Website". You'll
What happens if I personalize my email and the field I use to do this is empty?
If the field that you attempted to merge into the body of the email does not have a value, it will not appear in the body of your email. Note: The exception to this is the first name field. If this does not have a value, it will appear as 'subscriber' to your contacts.
Was Benchmark “Blocked” or “Blacklisted”?
Sometimes corporate spam filters and email firewalls don't like seeing a big group of the exact same emails being sent to multiple recipients inside a company. It looks like spam. Or maybe it's used to seeing you sending one or two personal emails to a client in the company, but when it sees an email campaign come from the Benchmark server purporting to be "from:" you, it thinks it
What is an anchor link? Can I use one in Benchmark Email?
An Anchor is a hyperlink in your email, that you click on to send you to another part of the email. Anchors are usually used in long and tall emails and aids in navigating through the email. You can think of it as a boat anchor, you set the anchor somewhere in the email, and then you hop on a boat for the anchor, or in this case, click a
How do I create an email using my own HTML code / webpage?
Benchmark offers several hundred email templates, but if you can’t find one that suits your needs, you can use your own template. If you’ve created your own HTML template, please note that the steps to create a message with that template are different than the ones you would take if you use one of our templates. NOTE: The following steps assume that you have already created your HTML template, and
Is the email in the client‘s “Junk” folder?
If you know the recipient, ask if your message got sent to their junk folder by accident. If it was, tell them to add your email address to their "trusted senders" list, or their address book. That usually helps prevent you from being tagged as a spammer in future campaigns.
Will Benchmark delete bounced addresses from my Contact List?
In case the same contact has hard bounced in three consecutive campaigns, Benchmark email automatically flags the contact as a "Confirmed Bounce". A "Confirmed Bounce" contact will be excluded from your active contact count, and will not be sent any email, if the contact list is selected again. In case a previously bounced email is opened in another campaign before it has been flagged as "Confirmed Bounce", the contact's bounce
Can I spell check my email in Benchmark Email editor?
To spell check your email Click on Emails tab Click the Edit This Email icon. When you click the Emails link, you will be shown a list of all of the saved emails in your account. To the right of each entry, three icons appear. The first icon is the Edit This Email icon. Click on the Email Builder link from the summary. Click on the Spell Check link at
Why are my email open rates so low?
Open rates are difficult to predict. Because so many things can influence when your contacts check their email, it is difficult to get a sense of what an acceptable open rate for a particular message would be. However, if you seem to be consistently seeing open rates that are lower than what you would expect, here are some of the most common reasons: Time of Delivery - The time that