What is an anchor link? Can I use one in Benchmark Email?
An Anchor is a hyperlink in your email, that you click on to send you to another part of the email. Anchors are usually used in long and tall emails and aids in navigating through the email. You can think of it as a boat anchor, you set the anchor somewhere in the email, and then you hop on a boat for the anchor, or in this case, click a
How do I create an email using my own HTML code / webpage?
Benchmark offers several hundred email templates, but if you can’t find one that suits your needs, you can use your own template. If you’ve created your own HTML template, please note that the steps to create a message with that template are different than the ones you would take if you use one of our templates. NOTE: The following steps assume that you have already created your HTML template, and
Is the email in the client‘s “Junk” folder?
If you know the recipient, ask if your message got sent to their junk folder by accident. If it was, tell them to add your email address to their "trusted senders" list, or their address book. That usually helps prevent you from being tagged as a spammer in future campaigns.
Will Benchmark delete bounced addresses from my Contact List?
In case the same contact has hard bounced in three consecutive campaigns, Benchmark email automatically flags the contact as a "Confirmed Bounce". A "Confirmed Bounce" contact will be excluded from your active contact count, and will not be sent any email, if the contact list is selected again. In case a previously bounced email is opened in another campaign before it has been flagged as "Confirmed Bounce", the contact's bounce
What about my emails made in the Classic Editor?
Unfortunately emails and templates from the old Classic Editor are incompatible with the new Drag and Drop editor. This is due to many of the functions, features, and code of the new editor, were not available in the old editor. But with the new Drag and Drop editor, all email templates or emails created by you will be mobile friendly, and it's been said that it's easier to use!
Can I make my email mobile friendly?
You most definitely can! In our Classic editor, we have mobile friendly templates to start from. As for the Custom HTML and Plain Text emails, these are not automatically mobile friendly. As for our new Drag and Drop editor, all email templates and created emails in the editor will automatically be mobile friendly. We recommend giving the new editor a try, it's easy to use!
What is DMARC and how is it affecting me?
DMARC is a Domain-based Message Authentication, Reporting & Conformance. A rule that works with SPF and DKIM to confirm the authentication from an email message. Both SPF and DKIM must fail for Dmarc to take action. DMARC is a way for email providers like Yahoo and AOL to authenticate emails that are using their addresses. Yahoo and AOL have do not authenticate emails that are sent with their addresses (@yahoo.com
Why are my images being cut in Outlook?
Images may display incorrectly or appear to be cut off commonly in Outlook 2007 and higher. Unfortunately this is an issue that is common with Outlook due to Microsoft utilizing their own rendering engine to display their emails. This can also cause unintentional spacing as well. Our Programmers have observed that tables or text boundaries that extend past 1,790 pixels, Microsoft will insert a line partition vertically or horizontally. This
How do I resend my email to my Unopens?
Before you resend your email to your unopens, beware that although you're allowing another opportunity for your recipient to read your email, that you're also, now, at higher risk of receiving spam complaints for those who didn't wish to receive it a second time. However, there are those incidences when they may have "missed" your email or perhaps didn't receive it at all. If that's the case, then we want
How do I insert my Digioh document link?
First, you will need to connect Digioh with your Benchmark Email account. Then, complete the following steps in your Digioh account to obtain your document link: Log into your Digioh account Select + Add New File You will be prompted to complete the following steps: • Step 1: Upload • Step 2: Customize • Step 3: Finish Copy the link provided in Step 3 Click Go To BenchmarkEmail Log into