why is my email campaign under review
When an email campaign is scheduled to be delivered, the email is scanned and then monitored by our Benchmark support team. Emails are checked for signs of abuse or language that could be marked as spam by inbox filters. This is done to protect both Benchmark Email's reputation and the reputation of the sender, as well as ensure a higher deliverability rate. Factors that require further investigation take longer to
General questions April 16, 2019
What happens if my credit card payment doesn‘t go through?
If we are unable to process your credit card payment your email campaigns will not be sent, signup forms will stop collecting subscribers for you and your automations will not be sent. You could lose your data if you don't take immediate action. If you need help please contact support to received first class assistance. Also, you can update your credit card information, fast and simple. Please watch the next
General questions March 26, 2019
How do I manage cookies in my web browser?
Cookies must be enabled in your browser to use Benchmark Email. However, all browsers provide an option to block the cookies per your convenience. Below is a list of directions for managing your cookies in each major web browser. Chrome Internet Explorer 7 & Up Mozilla Firefox Safari Edge Chrome Select the Chrome menu icon Choose Settings under the drop-down menu in PC and Preferences from the top menu in
General questions December 17, 2018
Importing Contacts from another Email Marketing Service
Are you struggling to export your database from one email marketing service to Benchmark Email? Following are the steps to export your database from some of the common email marketing services. MailChimp Navigate to the Lists page. Locate the list you want to export and click on the name of the list. Click Export List. Once on the Lists Export Page, click Export as CSV button next to the list
Contact Lists General questions March 25, 2019
Sharing Images or Videos with Sub Accounts
Not only can you share email layouts and contact list, you can also share images and videos with your Sub- Accounts. Please see the instructions below: Log in to your Benchmark account. From your Username, select Image Gallery. Choose the images you would like to share. Now, click on the Share to Sub-Account option. Select the Sub-Account you would like to share the image(s) with. Then click Share. You’ve shared
General questions March 8, 2019
How do I create Sub-Accounts?
To create a sub-account, you first need to have a paid plan. To create a sub-account, you first need to purchase a plan. Sub-accounts are automatically activated and available to all paid Benchmark users. Follow the steps below to learn how to create a sub-account: Log into your Benchmark account Select the user menu, and then click on Account settings. Select User management. Then click on more options and select
General questions March 26, 2019
How to access the email webpage version?
The email webpage version is a link that allows you to access the browser-based copy of your email. This link helps those subscribers who may have trouble viewing your email. Some recipients could have firewalls that prevent your email from displaying correctly, by including a link to your webpage version you avoid someone missing out on your promotions. Also, you can use your webpage version link to social media outlets. To
General questions March 18, 2019
How to connect and export your contacts from Campaign Monitor to Benchmark via Zapier
We all know it is important that you keep your customers informed regarding upcoming events and new products or services that you are planning to launch. But, what do you do when you are in the middle of migrating to another ESP? Well, instead of manually moving over your entire database you can use Zapier! Zapier will make this move easy and effortless. Don’t let your contacts be affected by
General questions January 17, 2019
How to update your TimeZone
So the time changed and your time is still set to Daylight Savings/Standard. No need to panic, there is an easy way to update this. First off you will need to be logged into your account to make this change. 1. Click on your name in the top right corner 2. Then click on Account Settings Once you are in this page you will need to scroll down to
General questions Getting Started March 26, 2019
How do I disable the popup blocker for my browser?
Chrome Firefox Safari Explorer Most browsers will come with a popup blocker that is by default turned on. It is optional to turn popup blockers off if it interferes with a website. Here's how to disable the popup blocker for your browser. Chrome Open Chrome Click on the menu icon in the top right Click on Show advanced settings Under the Privacy section, click on Content settings In the "Pop-ups"
General questions March 26, 2019