How to use the Update Contact Details Node
If you are currently using our Automation Pro feature and wan to change contact details within the automation, our Update Contact Details node can help you do just that. Use the node to manage your contact list better. Move contacts from one segment to another throughout the automation. The Update Contact Details option is available in the Action nodes. We recommend using the Multiple Conditions node first then use Update
Automation Pro General questions August 5, 2019
Does Benchmark Email provide responsive templates?
Absolutely yes! Benchmark does provide responsive templates for your emails. Any emails you create in the Drag & Drop Editor will be responsive and will adapt to all mobile devices. Whether you create the email from scratch or choose a template with the Drag & Drop Editor you’ll have a responsive email, barring any content that may break the email. Click Here to learn about Responsive Emails. If you have
General questions June 25, 2019
Why is my email campaign under review
When an email campaign is scheduled to be delivered, the email is scanned and then monitored by our Benchmark support team. Emails are checked for signs of abuse or language that could be marked as spam by inbox filters. This is done to protect both Benchmark Email's reputation and the reputation of the sender, as well as ensure a higher deliverability rate. Factors that require further investigation take longer to
General questions July 12, 2019
How do I add and verify an email address?
If you would like to have multiple email addresses to send your email campaigns from, you can. You can have one as the From email address and another as the Reply email address, whatever your case is you will need to verify the email addresses. Here's how you add and verify email addresses: Click on your Username and select Account Settings. Select Email Verification from the menu bar on
General questions August 7, 2019
What happens if my credit card payment doesn‘t go through?
If we are unable to process your credit card payment your email campaigns will not be sent, signup forms will stop collecting subscribers for you and your automations will not be sent. You could lose your data if you don't take immediate action. If you need help please contact support to received first class assistance. Also, you can update your credit card information, fast and simple. Please watch the next
General questions March 26, 2019
How do I cancel my Benchmark Email Account?
Since we are a month-to-month service, you may cancel your account at any time. Your subscription fee is prepaid, so we simply require that you cancel before your monthly renewal date or you will be charged your next month's subscription fee. We do not prorate or refund our service. To cancel your account, Click on your Username and select Account Settings. Now click on Plan Information. Scroll to the
General questions January 28, 2019
How do I manage cookies in my web browser?
Cookies must be enabled in your browser to use Benchmark Email. However, all browsers provide an option to block the cookies per your convenience. Below is a list of directions for managing your cookies in each major web browser. Chrome Internet Explorer 7 & Up Mozilla Firefox Safari Edge Chrome Select the Chrome menu icon Choose Settings under the drop-down menu in PC and Preferences from the top menu in
General questions December 17, 2018
Importing Contacts from another Email Marketing Service
Are you struggling to export your database from one email marketing service to Benchmark Email? Following are the steps to export your database from some of the common email marketing services. MailChimp Navigate to the Lists page. Locate the list you want to export and click on the name of the list. Click Export List. Once on the Lists Export Page, click Export as CSV button next to the list
Contact Lists General questions March 25, 2019
Sharing Images or Videos with Sub Accounts
Not only can you share email layouts and contact list, you can also share images and videos with your Sub- Accounts. Please see the instructions below: Log in to your Benchmark account. From your Username, select Image Gallery. Choose the images you would like to share. Now, click on the Share to Sub-Account option. Select the Sub-Account you would like to share the image(s) with. Then click Share. You’ve shared
General questions March 8, 2019
How do I create Sub-Accounts?
To create a sub-account, you first need to have a paid plan. To create a sub-account, you first need to purchase a plan. Sub-accounts are automatically activated and available to all paid Benchmark users. Follow the steps below to learn how to create a sub-account: Log into your Benchmark account Select the user menu, and then click on Account settings. Select User management. Then click on more options and select
General questions March 26, 2019