How do I change my accounts Email Address or Login?
If you need to change your login information, you may do so by accessing your account settings and then your profile page. While you can manually change your accounts email address, you can not change your accounts login. And yes, your account’s email address and login are separate. To learn how to change your accounts email address or login, check out the steps below. Accounts Email Address Log into your
General questions October 15, 2019
How to Access the HAR file
The HAR file format is used by browsers to track session tools like Google Chrome, Mozilla Firefox, Microsoft Edge, etc. The HAR file is short for HTTP Archive format. The data is a copy entire web session to a specific site and can be utilized to investigate and troubleshoot complex issues. This file provides additional information about the network requests created in your browser during the occurrence of a problem.
General questions October 3, 2019
Why you should avoid using public domains for email marketing
Many things can improve your email marketing, but the number one thing you should never do is use a public domain as your sending email address. Using a public domain may cause distrust in your recipients, send you to the Spam folder, and in some cases even have your emails quarantined completely! In this article, we’ll list the different reasons why using a public domain to send marketing emails is
How to use the Update Contact Details Node
You can set up the Automation Pro journey to automatically update contact details with relevant tags based on email and website engagement. By updating your contact’s details, you can also create new segments or move contacts from one segment to another. These segments can be used to plan both online and offline future marketing strategies for your database. The Update Contact Details option is available in the Action nodes. We
Does Benchmark Email provide responsive templates?
Absolutely yes! Benchmark does provide responsive templates for your emails. Any emails you create in the Drag & Drop Editor will be responsive and will adapt to all mobile devices. Whether you create the email from scratch or choose a template with the Drag & Drop Editor you’ll have a responsive email, barring any content that may break the email. Click Here to learn about Responsive Emails. If you have
General questions June 25, 2019
Why is my email campaign under review?
When an email campaign is scheduled to be delivered, the email is scanned and then monitored by our Benchmark support team. Emails are checked for signs of abuse or language that could be marked as spam by inbox filters. This is done to protect both Benchmark Email's reputation and the reputation of the sender, as well as ensure a higher deliverability rate. Factors that require further investigation take longer to
General questions August 21, 2019
How do I add and verify an email address?
If you would like to have multiple email addresses to send your email campaigns from, you can. You can have one as the From email address and another as the Reply email address, whatever your case is you will need to verify the email addresses. Here's how you add and verify email addresses: Click on your Username and select Account Settings. Select Email Verification from the menu bar on
General questions August 7, 2019
How do I cancel my Benchmark Email Account?
Since we are a month-to-month service, you may cancel your account at any time. Your subscription fee is prepaid, so we simply require that you cancel before your monthly renewal date or you will be charged your next month's subscription fee. We do not prorate or refund our service. To cancel your account, Click on your Username and select Account Settings. Now click on Plan Information. Scroll to the bottom
General questions October 7, 2019
How do I manage cookies in my web browser?
Cookies must be enabled in your browser to use Benchmark Email. However, all browsers provide an option to block the cookies per your convenience. Below is a list of directions for managing your cookies in each major web browser. Chrome Internet Explorer 7 & Up Mozilla Firefox Safari Edge Chrome Select the Chrome menu icon Choose Settings under the drop-down menu in PC and Preferences from the top menu in
General questions December 17, 2018
Share Email Templates with Sub Accounts
Share email templates from your master account to your sub-accounts with just a few clicks. When you share the email templates, it will copy everything in the template including images, text, links or even PDF’s. There are 3 ways to share a Sent or Draft campaign with your existing sub accounts. Email Dashboard Email Report Page Past Emails To learn how to share email templates, use the following instructions:: Email