What happens if my credit card payment doesn‘t go through?
If we are unable to process your credit card payment your email campaigns will not be sent, signup forms will stop collecting subscribers for you and your automations will not be sent. You could lose your data if you don't take immediate action. If you need help please contact support to received first class assistance. Also, you can update your credit card information, fast and simple. Please watch the next
General questions January 30, 2019
How do I manage cookies in my web browser?
Cookies must be enabled in your browser to use Benchmark Email. However, all browsers provide an option to block the cookies per your convenience. Below is a list of directions for managing your cookies in each major web browser. Chrome Internet Explorer 7 & Up Mozilla Firefox Safari Edge Chrome Select the Chrome menu icon Choose Settings under the drop-down menu in PC and Preferences from the top menu in
General questions December 17, 2018
How do I activate my Automation?
You must activate your automation before it can begin sending emails. To activate your Automation: Click Automations from the Navigation. Then select Automation Lite Now, click on the more options icon to the right of your automation and select Activate. Once you activate your automation, the emails in that automation will begin sending accorting to the schedule you set.
General questions December 18, 2018
Report statistics for Automation Lite
Our system provides tracking statistics for Automation Lite. The same statistics that are gathered for individual emails are also gathered for automations. The difference between automations tracking and message tracking is the ability to sort the statistics by different criteria. To track your automations: Click the Reports tab from any page in your account. Select Automation Reports. Then choose the Automation to which you want to view reports for. After
General questions December 20, 2018
What is Automation Lite?
Automation Lite is an email or series of emails that get scheduled to send to your contacts over a specified period of days. When you create your Automation, you can specify how many days after the subscription date to send a particular message. For example, if you create an Automation email, you can set that email to be sent on day 0. This means that the contact will receive the
General questions February 18, 2019
Deactivate, stop or unschedule an Automation Lite
Once an Automation Lite has been created, it must be activated in order for it to function correctly. There are times where you'll need to deactivate, or turn off an automation cause it may have outlived its purpose or it may just need a pause. Here is how to you deactivate your Automation: Log into your Benchmark Email account. From the navigation click on Automations, and then Automation Lite. Locate
General questions December 18, 2018
Merge Tags Available in Benchmark Email
You can personalize or customize your Benchmark Email campaigns through the use of merge tags. The following categories of tags are available to show you how you can personalize your email campaigns. General Merge Tags Merge Tags for Personalization RSS Related Merge Tags Social Merge Tags General Merge Tags [address_block] The address entered for the email [company_name] The name of your company [company_phone] The phone number of your company
General questions Templates & Editor December 14, 2018
Importing Contacts from your Email Marketing Service
Are you struggling to export your database from one email marketing service to Benchmark Email? Following are the steps to export your database from some of the common email marketing services. MailChimp Navigate to the Lists page. Locate the list you want to export and click on the name of the list. Click Export List. Once on the Lists Export Page, click Export as CSV button next to the list
Contact Lists General questions December 12, 2018
How do I copy lists with different fields?
The data you store in the contact list(s) fields allows you to manage your list(s) more efficiently. You can copy list(s) with different fields by following these simple steps: Log in to your Benchmark account. On the Dashboard menu, click on Contacts. Select the list you want to copy over. Click on the options icon and select Export to File. On the Export List pop-up, choose your Contact Filter
General questions December 5, 2018
Free Starter Plan
A Free Starter Plan allows you to have access to our Drag & Drop Editor, Signup Forms, Google Analytics Tracking and much more! With the Starter Plan you can have up to 2,000 contacts in your account and send up to 14,000 emails per month at no cost. Click Here to sign up now! You do NOT need to provide any credit card information to signup. See below for
General questions Getting Started January 22, 2019