Edit and Resize Images
If you have an image you’d like to use for an email campaign but want to make changes to the image before using it, you can use our Image Editor to crop, edit, add text or to resize images. To resize images in the Drag and Drop Editor, you’ll need first to drag and drop an image block or click on the browse for a file option within the image
General questions December 19, 2019
Using Email Dividers
Dividers are useful to organize your emails, and they also give a clean look to your design. It is always a good idea to add spaces between every section to help the reader to see the information better. Here you can find how to add dividers and set paddings around images and blocks with our Drag and Drop Editor. Dividers To use this block, drag it to the section of
Drag & Drop Editor General questions October 24, 2019
How do I change my accounts Email Address or Login?
If you need to change your login information, you may do so by accessing your account settings and then your profile page. While you can manually change your accounts email address, you can not change your accounts login. And yes, your account’s email address and login are separate. To learn how to change your accounts email address or login, check out the steps below. Accounts Email Address Log into your
General questions October 15, 2019
How to Access the HAR file
The HAR file format is used by browsers to track session tools like Google Chrome, Mozilla Firefox, Microsoft Edge, etc. The HAR file is short for HTTP Archive format. The data is a copy entire web session to a specific site and can be utilized to investigate and troubleshoot complex issues. This file provides additional information about the network requests created in your browser during the occurrence of a problem.
General questions October 3, 2019
Why you should avoid using public domains for email marketing
Many things can improve your email marketing, but the number one thing you should never do is use a public domain as your sending email address. Using a public domain may cause distrust in your recipients, send you to the Spam folder, and in some cases even have your emails quarantined completely! In this article, we’ll list the different reasons why using a public domain to send marketing emails is
Delivery General questions August 21, 2019
How to use the Update Contact Details Node
You can set up the Automation Pro journey to automatically update contact details with relevant tags based on email and website engagement. By updating your contact’s details, you can also create new segments or move contacts from one segment to another. These segments can be used to plan both online and offline future marketing strategies for your database. The Update Contact Details option is available in the Action nodes. We
Automation Pro General questions September 6, 2019
Does Benchmark Email provide responsive templates?
Absolutely yes! Benchmark does provide responsive templates for your emails. Any emails you create in the Drag & Drop Editor will be responsive and will adapt to all mobile devices. Whether you create the email from scratch or choose a template with the Drag & Drop Editor you’ll have a responsive email, barring any content that may break the email. Click Here to learn about Responsive Emails. If you have
General questions June 25, 2019
Why is my email campaign under review?
When an email campaign is scheduled to be delivered, the email is scanned and then monitored by our Benchmark support team. Emails are checked for signs of abuse or language that could be marked as spam by inbox filters. This is done to protect both Benchmark Email's reputation and the reputation of the sender, as well as ensure a higher deliverability rate. Factors that require further investigation take longer to
General questions August 21, 2019
How do I add and verify an email address?
If you would like to have multiple email addresses to send your email campaigns from, you can. You can have one as the From email address and another as the Reply email address, whatever your case is you will need to verify the email addresses. Here's how you add and verify email addresses: Click on your Username and select Account Settings. Select Email Verification from the menu bar on
General questions August 7, 2019
How do I cancel my Benchmark Email Account?
Since we are a month-to-month service, you may cancel your account at any time. Your subscription fee is prepaid, so we simply require that you cancel before your monthly renewal date or you will be charged your next month's subscription fee. We do not prorate or refund our service. To cancel your account, Click on your Username and select Account Settings. Now click on Plan Information. Scroll to the bottom
General questions October 7, 2019