How do I disable the popup blocker for my browser?
Chrome Firefox Safari Explorer Most browsers will come with a popup blocker that is by default turned on. It is optional to turn popup blockers off if it interferes with a website. Here's how to disable the popup blocker for your browser. Chrome Open Chrome Click on the menu icon in the top right Click on Show advanced settings Under the Privacy section, click on Content settings In the "Pop-ups"
General questions March 26, 2019
If I don’t send emails one month, why do I still have to pay?
If you do not send any emails, your account is still active. This means all your contacts, layouts, data and other information is still available and organized in your account. Your survey URLS, Signup Forms and autoresponder emails are active for the duration of your plan. The monthly payment you make is not based on your use of our service, but the storage and upkeep of all your data, as
General questions July 25, 2018
Did you check your spam score for your email?
Our Spam Check feature scans your email and rates your email on a scale of 0 to 8. The higher the score, the likely your email will be filtered as spam and will either land in the spam folder, or be quarantined. By using the Spam Check feature, we can gauge the deliverability of your email, and to also address any issues that can diminish your deliverability. To use the
General questions March 26, 2019
Does the Free Trial have any limits?
Under the free trial you have full access to the design, list management, campaign tracking and set-up tools. The only limitation is that you are limited to sending to 250 contacts during the trial. (You can upload/import a maximum of up to 1,000 contacts in your Free Trial account) The free trial does not extend to paid accounts. Free trials are merely for you to test
What is Benchmark’s refund policy?
Benchmark Email does not give refunds for unused services during the month. For instance, if you pay for our service one month and fail to use it, we cannot give you a refund. As a top-notch service provider that takes our delivery rates very seriously, we also have the right to shut down campaigns at any time. A few reasons why we might do this include sending spam, adult material,
General questions July 30, 2018
What are Benchmark Email‘s terms and conditions of use?
All users of Benchmark Email are required to agree to our terms and conditions of use before they can begin using their account. Users must also agree to only use opt-in lists by filling out the Permission Confirmation Checklist and be aware of our Anti-Spam policy.
How can I cut back on spam complaints?
The following tips will help keep your complaints to a minimum : Make sure that you have explicit permission to send email to your contacts. Make sure your sign-up form comes with an explicit permission statement. This statement should indicate the type of content in your emails as well as your sending frequency (for example, weekly, bi-weekly, monthly). Make complete use of your welcome email so users know that
My image is not loading or wrong on Facebook, how can I fix it?
Unfortunately when it comes to what Facebook displays, there is very little we can do to fix it due to Facebook. Benchmark cannot unfortunately do much but push the email over to Facebook and then Facebook would do the rest. However, with images on Facebook not loading or incorrect, there is now a solution. To remedy the image on Facebook you'll need to use Facebook's Debugging tool to fix
What document formats does Benchmark Email support?
For documents that you upload to insert into your email, Benchmark Email currently support the following file formats: .jpg, .Jpeg .gif .png .zip .doc, .docx .rtf .pdf .xls, .xlsx .txt .odt .ics .csv .ppsx Also, the maximum file size is 5mb as bigger documents may pose deliverability issues.
What is DMARC and how is it affecting me?
DMARC is a Domain-based Message Authentication, Reporting & Conformance. A rule that works with SPF and DKIM to confirm the authentication from an email message. Both SPF and DKIM must fail for Dmarc to take action. DMARC is a way for email providers like Yahoo and AOL to authenticate emails that are using their addresses. Yahoo and AOL have do not authenticate emails that are sent with their addresses (@yahoo.com