If someone forwards my email, will the recipient’s actions be tracked in my reports?
Yes. However, the actions of the person receiving the forward will be logged as an action by the person how the forwarding was done. For example if Jean forwards an email to Luke by using the email client settings and Luke opens the email. Benchmark Email shows that Jean opened the email. If Jean clicks on the ‘forward’ link in the email and provides Luke’s email address. An email is
Do I need to sign the affidavit every time I upload a list?
For the first few contact lists you upload, it's mandatory that you sign the list approval affidavit. We may also request opt-in details for few sample records randomly selected from your contact lists. However, once we are comfortable with your email marketing practices, we'll start approving your contact lists without the affidavit.
How do I insert social media links or icons (like Follow on Twitter, Find on Facebook and Connect on LinkedIn) into my campaign?
Social media sites are growing in popularity. Being able to include a link for your Twitter, Facebook, Google+ or LinkedIn page will help increase interest in your business and ultimately aid you in growing your contact lists. Benchmark provides social media icons you can use to link to your own personal social media pages. Learn how to customize the Social Media icons below: In Step 3 Editor, click and drag
What is a Signup Form and how does it work?
Use Signup Forms to attract subscribers and expand your audience by adding them to your website, blog or social media. Signup Forms allow your site visitors to subscribe to your email newsletter straight from your website. All the information submitted via the Signup Form is added to an associated contact list in your Benchmark account. Benchmark Email offers different Signup Forms to fit your needs or style. However, if you
What are Benchmark Email‘s terms and conditions of use?
All users of Benchmark Email are required to agree to our terms and conditions of use before they can begin using their account. Users must also agree to only use opt-in lists by filling out the Permission Confirmation Checklist and be aware of our Anti-Spam policy.
How can I cut back on spam complaints?
The following tips will help keep your complaints to a minimum : Make sure that you have explicit permission to send email to your contacts. Make sure your sign-up form comes with an explicit permission statement. This statement should indicate the type of content in your emails as well as your sending frequency (for example, weekly, bi-weekly, monthly). Make complete use of your welcome email so users know that
How can I change the list my Automation is associated with?
Changing a list you have already added to your Automation is easy! Simply follow the steps below: Log into your Benchmark account. From your Dashboard, select Automations. Now click on Automation Lite. (If you don’t see this option click on the More options icon). Choose the Automation you would like to edit. Click the arrow next to Emails in Sequence. Select Details. Under the Contact List Selection section, click Change.
Was Benchmark “Blocked” or “Blacklisted”?
Sometimes corporate spam filters and email firewalls don't like seeing a big group of the exact same emails being sent to multiple recipients inside a company. It looks like spam. Or maybe it's used to seeing you sending one or two personal emails to a client in the company, but when it sees an email campaign come from the Benchmark server purporting to be "from:" you, it thinks it
My image is not loading or wrong on Facebook, how can I fix it?
Unfortunately when it comes to what Facebook displays, there is very little we can do to fix it due to Facebook. Benchmark cannot unfortunately do much but push the email over to Facebook and then Facebook would do the rest. However, with images on Facebook not loading or incorrect, there is now a solution. To remedy the image on Facebook you'll need to use Facebook's Debugging tool to fix the
What document formats does Benchmark Email support?
For documents that you upload to insert into your email, Benchmark Email currently support the following file formats: .jpg, .Jpeg .gif .png .zip .doc, .docx .rtf .pdf .xls, .xlsx .txt .odt .ics .csv .ppsx Also, the maximum file size is 5mb as bigger documents may pose deliverability issues.