How do I reuse a closed or stopped survey?
You can reuse a closed/stopped survey anytime by creating a copy of the original closed survey. To reuse a closed survey: Log in to your Benchmark account. From the left navigation, click on Contacts. Under the Contacts menu, click on Survey. Find the closed survey you want to reuse and click the icon next to it. Now click Duplicate. Type the desired name of your copied survey in the Copy/Duplicate
Surveys & Polls September 6, 2019
How do I disable a published survey so that it prevents new respondents from participating?
In order to prevent new respondents from participating in your published survey, you will need to close it. You will still be able to access the results of your survey after you have closed it. To close your published survey: Log in to your Benchmark account. From the left navigation, click on Contacts. Under the Contacts menu, click on Survey. Select the active Survey you would like to disable. On
Surveys & Polls September 6, 2019
What is the purpose of the closing page to my survey? Can I customize the closing page?
Closing pages can be used as a way of thanking your participants for filling out your survey. It is an optional feature that displays to participants automatically upon completion of your survey. It can be set up as a webpage that already exists or you may use the default message. The only time the closing page may be edited is if you are providing the URL from an already existing
Surveys & Polls January 22, 2019
Where can I place a link to my survey so that others can take it?
Once you locate and copy the link to your survey, here are a few places you might want to use to share it with others: An email that you send outside of your Benchmark Email account. A blog. Some popular blog sites include: Blogger, LiveJournal and WordPress. Your profile on social networking sites. Note: Once you make a survey live, you are given the option to automatically share it on
Surveys & Polls August 7, 2018
How do I save my survey results on my own computer?
By exporting your survey results, you can save them on your computer as either a spreadsheet or PDF file. This will allow you to analyze the data and send it to other people. We offer three different ways to view your results: Overall Results in a PDF file. Detailed Results in an Excel spreadsheet "(XLS) file." Individual Results on screen only. Note: Only the Overall and Details results may be
Surveys & Polls September 6, 2019
How do I delete a survey, poll or shared email that I posted on Facebook?
Shared surveys, polls or emails are deleted the same way other posts are deleted from your Facebook wall: Move your mouse over the story or post in question. Click the button that appears to the right of your post. Select Delete Post from the dropdown menu. Click Delete Post on confirmation popup.
Social Media Surveys & Polls September 6, 2019
How many questions should a good survey have?
Surveys that are short, to the point, and as clear as possible will result in higher and more accurate response rates. The length of your survey should be short enough that it takes the average user 5 minutes or less to complete. This can be achieved with about 10 questions or less, usually. Before you create your survey, be sure you have given thought to what your objectives are. Knowing
Surveys & Polls August 6, 2018
What are some common objectives for surveys?
Surveys are helpful tools to obtain information from people who come across your business. Each one created may be utilized to gauge opinions and receive feedback. Satisfied customers typically become loyal customers. They come back for additional products/services, recommend you to friends and put you above the competition. Finding out what it is that satisfies your customers can help your business succeed. There are several different objectives that a survey
Surveys & Polls August 6, 2018
What is a typical survey response rate?
It is not possible to provide a "typical" or "normal" response rate with surveys, since many different factors contribute and the results differ from business to business. The success of your survey depends entirely on how active your subscribers are with your campaigns. Generally speaking, an email open rate of 15-20% is considered "good." However, not everyone who will open your email will participate in your survey. Therefore, you can
Surveys & Polls August 6, 2018
How do I create a survey?
The only way you can be sure that your clients are happy with your services or products is by asking them. That’s why Benchmark provides you the survey tool. Benchmark’s surveys are very easy to use and you can implement them immediately. Click on the survey topic you want to know about: Creating a Survey Step 1 Questions Step 2 Details Step 3 Design Additional resources Creating a survey
Surveys & Polls September 6, 2019