I cannot see the image in my Email. What could be the possible reason?
The most common reasons why the images are not shown in your email are Some email clients (Outlook 2007) automatically disable the images and then provide an option for the user to enable the images The image has been deleted from your Image Gallery or from the website that has been referred to in your email The images are being referred from a private/restricted network Your network firewall may be
There were some errors in my past email. Should I resend my campaign ?
If your past email contained major mistakes, we recommend making a copy of the email. Begin the subject with the words "Updated" or "Revised", which would indicate to the recipient that this is not the same email sent earlier. Since you will need to correct the mistakes in your email, we recommend sending a test campaign to yourself to verify if all mistakes were corrected. You can then resend your
I want to send an email to multiple lists. Will contacts who are on 2 or more list get duplicate emails?
You can send your email campaign to multiple contact lists. You can select the contact lists in the list selection step of the email creation process. In case a contact is listed on more than one list, that person will receive only one copy of the email. For e.g. firstname.lastname@example.org exists in your lists named "Summer List", "Winter List" and "Autumn List". You select all these lists for your email
How do I change the language of the footer text?
In order to change the language of your footer text, you'll need to change the language settings for your email messages. This can be found in your Account settings from your user menu at the top right hand corner. After you log into your Benchmark email account, follow these instructions here: Hover above your account name in the top right hand corner Select Accounts Settings from your options/li> Scroll down
What should you do if you get an Abuse Alert from Benchmark Email?
If you've received an abuse complaint in one of your email campaigns, it is a cause for concern but it can be a very very minor issue. Abuse complaints are only worrysome if you continually receive them over time, or if you receive a large number at one time. Here at Benchmark Email, we allow our users to have a rate of 1 abuse complaint, per 2000 emails sent. As
How do I mail specifically to contacts who opened my last email?
You can send an email to the recipients who opened your last email by saving these contacts to their own, separate list. Here's how you do that: Click on the Emails tab. Click on the Email Reports link from the Reports menu. Click on the name of the email you want to use to create the list of email openers. Click on the OPENS button. Click on SAVE TO LIST
Can I remove the Benchmark Email logo from the footer?
Yes, you can remove the Benchmark Email logo from the footer of your email, however, you must contact the Benchmark Email Support Team to do this for you. You can accomplish this by contacting support at 800.430.4095, or sending an email to email@example.com requesting this feature be removed. If you'd like other ways to contact support, please click on the HELP tab on the site. Note: Only paid clients may
What should I know about the Web version of an email?
The web version of your email is meant for contacts who have trouble viewing your email campaign in their inbox because a) they've turned off the feature that lets them see images and graphics, or b) their email provider does not allow graphics and images to appear in emails. Your Web version of your email is identical to the one you send out. It includes all your graphics, images, links,
How do I add a Webpage version to my emails?
It is advisable to include a webpage version of your campaign so that people who are unable to view images or their email service provider blocks the images will be able to see your email in its entirety. To add a link to webpage version of your email in your campaigns/newsletters, follow these steps: Log into your account and click on the Emails tab. Click the Create New Email link