Master Unsubscribe List
When recipients unsubscribe from your email, our system automatically filters them out from your list’s and adds them to your account’s Master Unsubscribe List. Contacts in the Master Unsubscribe list cannot be removed from the list. They became inactive contacts, and from that point forward, our system will not send emails to them again. Because we are compliant with the Can-Spam Act, we ensure every email sent contains an unsubscribe
Contacts June 10, 2021
How to Import Lists From Google Sheets
You can import contacts from your Google Sheets by following these simple steps: Log in to your Benchmark account. Click on Contacts from the Dashboard menu. Select the Create New List button on the top-right of the page. Choose the Regular List option and click Next. Now, select the Import From A Service option then, click Next. Scroll down and click on the Google Drive integration icon Next, connect to
Integrations April 21, 2021
How Do I Integrate Zendesk With Benchmark?
Zendesk is a support platform designed for businesses to have the ability to develop a more meaningful engagement with their customers. If you have a Zendesk account and would like to combine with your Benchmark account, please follow the steps below. Log in to your Benchmark account. Click on your name (top right) and click on Integration. Scroll down to the bottom of the page and click on Get Started.
Integrations November 2, 2020
How to Integrate Your Gmail Contacts With Your Benchmark Account
Import your Gmail contacts into your Benchmark account with this secure integration. Contacts will maintain the group settings you created in Gmail with fields that can be specified during the integration process. To integrate, simply follow the steps below: Log in to your Benchmark account. Select Integrations from your username at the top-right of the page. Scroll to the bottom of the page and select Get Started. Go to the
Integrations April 21, 2021
Contact List Not Uploading
If you are experiencing problems uploading your contact list to your Benchmark Email account, it could be due to several things. Using the wrong file type, invalid format, and even size can cause the list to fail to upload. Keep in mind, that if your list is not approved this too will prevent you from uploading your list. Following are some of the most common problems associated with uploading lists:
Contacts Importing & Exporting March 14, 2022
How to Integrate Benchmark With Kickbox
The Kickbox integration allows you to verify your Benchmark lists directly from their interface, once the list is verified you can export it back to your Benchmark account. The Kickbox software removes undeliverable emails, and also labels which ones are risky to email; in fact, verifying your contact list can improve your email deliverability. IMPORTANT Before getting started you’ll need to have an active Kickbox account. To learn how to
Integrations June 16, 2022
7 Day Contact List Delete Restriction
After sending an email campaign, Benchmark collects data from your email via tracking links. The data collected lets us show you who opened, forwarded, unsubscribed, clicked on any links and who reported your email as abuse. Our 7 Day Rule prohibits you from deleting contact lists from your account within 7 days of being used. Deleting lists disrupts the data collection and results in unreliable reports. Once the seven days
Contacts May 11, 2021
Will Benchmark delete bounced addresses from my Contact List?
In case the same contact has hard bounced in three consecutive campaigns, Benchmark email automatically flags the contact as a "Confirmed Bounce". A "Confirmed Bounce" contact will be excluded from your active contact count, and will not be sent any email, if the contact list is selected again. In case a previously bounced email is opened in another campaign before it has been flagged as "Confirmed Bounce", the contact's bounce
Reports December 18, 2019
How to Export a Contact List
When you've created a list and collected a number of contacts, at some point you may want to export those contacts into a CSV or an Excel file. To learn how to export your contact list from Benchmark please follow the steps below: Log in to your Benchmark account. On the Dashboard menu, select Contacts. Choose the list you want to export. Click on the More Options icon on
Importing & Exporting June 3, 2022