Master Unsubscribe List
When recipients unsubscribe from your email, our system automatically filters them out from your list’s and adds them to your account’s Master Unsubscribe List. Contacts in the Master Unsubscribe list cannot be removed from the list. They became inactive contacts, and from that point forward, our system will not send emails to them again. Because we are compliant with the Can-Spam Act, we ensure every email sent contains an unsubscribe
Contact Lists June 10, 2021
What is List Verification?
List Verification is the process of removing undeliverable or dangerous emails from your list. When a marketer uploads their list into our system, it will go through our List Sampling process, in which our system checks for undeliverable emails. Based on the results the list is either rejected or approved. We utilize third-party services for all of our list verification needs, these include BriteVerify as well as Kickbox, both of
As a Master User, Do I Have the Ability To Share Contact Lists With My Sub-Accounts?
Yes! As a Master account, you can share certain aspects of your Benchmark account with your sub-account. You can share lists easily to your Sub-account(s) by following the instructions below: Log into your Benchmark Master account. Select Contacts from your Dashboard menu. Choose the list you wish to share with your Sub-Account. Click on the More options icon and select Share with sub-accounts. On the Pop-Up, Select the Sub-account you
General questions October 29, 2021
How to Import Lists From Google Sheets
You can import contacts from your Google Sheets by following these simple steps: Log in to your Benchmark account. Click on Contacts from the Dashboard menu. Select the Create New List button on the top-right of the page. Choose the Regular List option and click Next. Now, select the Import From A Service option then, click Next. Scroll down and click on the Google Drive integration icon Next, connect to
Integrations April 21, 2021
How Do I Integrate Zendesk With Benchmark?
Zendesk is a support platform designed for businesses to have the ability to develop a more meaningful engagement with their customers. If you have a Zendesk account and would like to combine with your Benchmark account, please follow the steps below. Log in to your Benchmark account. Click on your name (top right) and click on Integration. Scroll down to the bottom of the page and click on Get Started.
Integrations November 2, 2020
How to Integrate Your Gmail Contacts With Your Benchmark Account
Import your Gmail contacts into your Benchmark account with this secure integration. Contacts will maintain the group settings you created in Gmail with fields that can be specified during the integration process. To integrate, simply follow the steps below: Log in to your Benchmark account. Select Integrations from your username at the top-right of the page. Scroll to the bottom of the page and select Get Started. Go to the
Integrations April 21, 2021
How Email Recipients Can Manage Their Subscription
Recipients can manage their subscription by using the Manage Subscription link in the footer of your email campaign. To learn how your recipients can manage their subscription, please see the steps below. Locate and click on the Manage Subscription link in the footer. The Manage Subscription Page will open with the following details: Their email address Lists in which their email address is added. First name and last name (if
How to Export a List of Contacts Who Opened an Email
To view the email addresses of contacts who opened an email: Click on the Reports section. Then, select the email campaign of which you want to view the Opens reports. Now, click on the Opens Section. You will now be able to view the recipients who chose to open your email. You can also export those contacts who opened your email. Here's how you export a list of contacts
How to Reduce Spam Complaints
The following tips will help you reduce spam complaints: Confirmed opt-in: The best way to ensure that your subscribers want to receive emails from you is by using a confirmed opt-in process. It requires your subscribers to confirm their subscription, usually by clicking a link in an email before they can be added to your email list. Your list only: It is not acceptable to purchase email lists or
How to Integrate Benchmark With Kickbox
The Kickbox integration allows you to verify your Benchmark lists directly from their interface, once the list is verified you can export back to your Benchmark account. The Kickbox software removes undeliverable emails, and also labels which ones are risky to email; in fact, verifying your contact list can improve your email deliverability. Before getting started you’ll need to have an active Kickbox account. To learn how to integrate
Integrations November 1, 2021