What Happens When a Contact Forwards an Email?
When one of your contacts forwards your email sent from Benchmark Email, the actions of the forwarded email will be recorded as the person who originally received the email. Unfortunately, there is no way to see or track the email address of the person receiving the forwarded email as they were not part of your sending list and have not subscribed to receive email communication from your company. For example,
General questions November 11, 2021
How to compare email reports?
Comparing email reports should come as second nature when sending email campaigns. That is why Benchmark provides a detailed reporting system to better monitor the engagement trends on your campaigns. Email reports can be found in the Reports section of your account. Follow the steps below to learn how to compare reports. From the left menu, click on Reports. Select Email Reports. Select the campaign reports you want to compare.
Reports May 9, 2019
How do I cancel my Benchmark Email Account?
Since we are a month-to-month service, you can cancel your account at any time. Your subscription fee is prepaid, we only require that you cancel before your monthly renewal date or you will be charged your next month's subscription fee. We do not prorate or refund our service. To cancel your account, please follow the steps below: Click on your Username and select Account Settings. Now click on Plan Information.
General questions December 29, 2020
Report statistics for Automation Lite
Our system provides tracking statistics for Automation Lite. The same statistics that are gathered for individual emails are also gathered for automations. The difference between automations tracking and message tracking is the ability to sort the statistics by different criteria. To track your automations: Click the Reports tab from any page in your account. Select Automation Reports. Then choose the Automation to which you want to view reports for. After
What is List Verification?
List Verification is the process of removing undeliverable or dangerous emails from your list. When a marketer uploads their list into our system, it will go through our List Sampling process, in which our system checks for undeliverable emails. Based on the results the list is either rejected or approved. We utilize third-party services for all of our list verification needs, these include BriteVerify as well as Kickbox, both of
Where can I see the reasons people unsubscribed?
For those users that unsubscribe from your mailing list, you can view a report in your account. To see the Unsubscribes report: Log in to your Benchmark account. Select Reports from the Dashboard menu. By default, the system will prompt you to Email Reports. Choose the Email campaign you want to view. Click on Activity Details on the menu bar on the left-side of the page. On the Opens
Delivery August 7, 2019
Can I capture the reason my recipient unsubscribed?
Yes, you can capture the recipient's unsubscribed reason. When a recipient clicks on the unsubscribe link in the Email footer it takes them to the "Unsubscribe confirmation page." After clicking the "Unsubscribe" button on that page, they will be redirected to a page that prompts the recipient to enter the reason why they are unsubscribing. If the recipient selects any of the reasons from this survey, that reason will be
Delivery September 6, 2019
How do I find a contacts opens and click-through history?
With this feature, you can view the opens and clicks history of your selected contacts. Follow the steps below and learn who has opened and clicked on your email campaigns: Log in to your Benchmark account. Select Contacts from the Dashboard menu. Click on the name of the list. Now click on the email address you will like to view history from. Below the Email Preference section you will
Reports August 31, 2020