What Happens When a Contact Forwards an Email?
When one of your contacts forwards your email sent from Benchmark Email, the actions of the forwarded email will be recorded as the person who originally received the email. Unfortunately, there is no way to see or track the email address of the person receiving the forwarded email as they were not part of your sending list and have not subscribed to receive email communication from your company. For example,
General Questions June 17, 2022
Compare Email Reports
Comparing email reports should come as second nature when sending email campaigns. That is why Benchmark provides a detailed reporting system to better monitor the engagement trends on your campaigns. Email reports can be found in the Reports section of your account. Follow the steps below to learn how to compare reports. From the left menu, click on Reports. Select Email Reports. Select the campaign reports you want to compare.
Reports June 29, 2022
How Do I Cancel My Benchmark Email Account?
Since we are a month-to-month service, you can cancel your account at any time. Your subscription fee is prepaid, we only require that you cancel before your monthly renewal date or you will be charged your next month's subscription fee. We do not prorate or refund our service. To cancel your account, please follow the steps below: Click on your Username and select Account Settings. Now click on Plan Information.
Billing June 9, 2022
Automation Lite Reports
Our system provides tracking statistics for Automation Lite. The same statistics that are gathered for individual emails are also gathered for automations. The difference between automations tracking and message tracking is the ability to sort the statistics by different criteria. To track your automations: Click the Reports tab from any page in your account. Select Automation Reports. Then choose the Automation to which you want to view reports for. After
Automation Lite Reports April 6, 2022
How do I find a contacts opens and click-through history?
With this feature, you can view the opens and clicks history of your selected contacts. Follow the steps below and learn who has opened and clicked on your email campaigns: Log in to your Benchmark account. Select Contacts from the Dashboard menu. Click on the name of the list. Now click on the email address you will like to view history from. Below the Email Preference section you will
Reports August 31, 2020