Most frequently asked HTML questions
How do I remove an underline from a hyperlink? How do I change my font color? How do I align my images in a row? What do I need to know about using my own, custom HTML email? How do I personalize my email to display my contact's first name using HTML? How do I add custom fields in the body of my email using HTML? How do I make
Templates & Editor March 11, 2021
How do I reduce the number of opt-outs I receive?
The interest your contacts have in receiving your emails will change over time and it is expected that your list may shrink as a result of some contacts losing interest completely. However, there are some things you can do that will help keep your subscribers interested. Keep your contacts engaged with your emails over time: Keep the Content Relevant - Consider breaking your list into smaller segments in order to
Contact Lists August 7, 2018
If I cancel my account, what happens to my emails?
Since Benchmark Email is offered as a month to month service, you have the option of canceling your account if you no longer need it. When an account is canceled, you will no longer be able to send emails. However, any emails you had created prior to canceling will still be available to view for 90 days after cancellation. Also, any contact lists in your account at the time of
About Benchmark Email August 7, 2018
I have an email address listed as a hard bounce, but I know it is valid. What happened?
If an email was blocked by a spam filter on the recipient's end, it could cause it to come back as a hard bounce. This spam filter could be in the company firewall, the ISP/data center, or the subscriber's own computer. A valid email address that has been marked as a "hard bounce" can be removed from your contact list and re-added to erase the history of bouncing. If
Reports November 6, 2018
How Do I Edit Individual Contact Details?
After a contact has been added to your Benchmark list(s), you have the ability to edit the information and settings for any specific contact should the need arise. Kindly follow these steps to edit contact details: Log in to your Benchmark account. On the Dashboard Menu, select Contacts. Click on the name of the list that contains the contact you want to edit. Locate the contact on the
Contact Lists August 4, 2021
How Should I Collect Subscribers at Conferences?
Events such as conferences, trade shows or seminars offer a great opportunity to network and promote your business to many people in a short amount of time. They also allow you a perfect opportunity to collect new subscribers for your future campaigns and/or newsletters. Here are a few ways you can go about this: Verbally - Try to pitch your newsletter at some point in every conversation you have. Find
Contact Lists August 6, 2018
How can I collect subscribers at my place of business?
As the online world continues to grow in popularity, with as many as 91% of American adults claiming to use email (according to Pew Internet & American Life Project), it is important that your business is online as well. However, people do still visit stores from time to time and therefore it is crucial that you maximize the in person opportunities as much as possible. Trying to figure
Contact Lists August 6, 2018
How do I contact Benchmark?
Should you find yourself in need to contact our Benchmark sales or support team, here are the available options, chat, email, and phone. Email Typically, responses can be in as little as a few minutes. However, an email turnaround time estimate is 24 hours. If you would like to get in touch with us via email, please email us to Support@benchmarkemail.com, or you can also use our Contact Us
About Benchmark Email June 7, 2021