How can I let my clients view their reports?
By creating a username and password for your clients and then checking the option "View reports on any campaigns sent," you will allow them the ability to access their reports. To set this up, click on Clients at the top left of your screen. Then follow these steps: Locate the name of the client and select the Edit icon on the right. Under Client Access, you will find the "View
White Label October 22, 2020
Will I need separate Benchmark Email accounts if I have different clients or web sites?
Benchmark Email has been designed to handle not only all of your clients but also all of their subscribers from within your account. Regardless of whether these are clients that send their own campaigns with templates designed by you or they are clients that you send on behalf of, you will be able to maintain all of it from a single account. While you will be able to access each
White Label October 12, 2020
What can I do with my From Name to improve my open rate?
Your From Name is just as important as your Subject Line when it comes to whether recepients will open your email or not. There are a few things you can do with your From Name to help improve your open rate. Get Recognized Your subscriber should be able to identify you as the sender of the email. Therefore, your From Name needs to contain information that connects with your
I sometimes receive automatic ‘away‘ messages for subscribers whose mailboxes are full. Why don‘t those messages go to the Benchmark Email bounce report?
When a contact or email recipient sets an away or out of office message, sometimes this is registered as a soft bounce. It can also sometimes be registered as "delivered" or you may receive a response in your reply to email address. This is because sometimes servers don't recognize the reply-to address in an email, or can be largely dependant on how the "away" message is set. Not all mail
General questions August 6, 2018
How do I add HTML coding to my email block?
HTML will need to be added to your email one block at a time. Please be advised that editing the HTML coding may cause undesirable and possibly permanent changes to your campaign. Therefore, only make changes if you are confident in your knowledge of HTML. Also note, this only applies to blocks that allow for plain text. How to add HTML to an email block: Click into and the edit
Templates & Editor August 6, 2018
How does my campaign appear on a mobile or portable device?
These days, people are able to check their email while on the go using their cell phones or other portable electronic devices. Therefore, it is hard to know how your campaign is going to appear since you cannot control which device is used to view it. There are some tips you can follow, however, to help ensure the best appearance possible. When a campaign is created in Benchmark Email, there
Drag & Drop Editor June 7, 2021
What is considered SPAM?
SPAM is defined as the sending of unsolicited bulk email messages indiscriminately. It is also known as "junk mail," unsolicited bulk email (UBE) and unsolicited commercial email (UCE). Benchmark Email does not promote or encourage email SPAM techniques. Contacts lists are required to be permission-based before you can use them in your account.
How can I collect subscribers at my place of business?
As the online world continues to grow in popularity, with as many as 91% of American adults claiming to use email (according to Pew Internet & American Life Project), it is important that your business is online as well. However, people do still visit stores from time to time and therefore it is crucial that you maximize the in person opportunities as much as possible. Trying to figure
Contact Lists August 6, 2018
How do I create a bookmark within my webpage and link to it from my email?
Linking your webpage to your campaign is an effective way of increasing traffic to your site. You can do this by placing an anchor tag <a> in the campaign, using either the name or ID attribute. To create a bookmark on the webpage: Create and name the bookmark within the page. See below: <p><a name="title">Title</p> Save and upload the page to the web. If you have a webmaster, you must
Templates & Editor August 6, 2018
General questions June 7, 2021