Master Unsubscribe List
When recipients unsubscribe from your email, our system automatically filters them out from your list’s and adds them to your account’s Master Unsubscribe List. Contacts in the Master Unsubscribe list cannot be removed from the list. They became inactive contacts, and from that point forward, our system will not send emails to them again. Because we are compliant with the Can-Spam Act, we ensure every email sent contains an unsubscribe
Contact Lists June 10, 2021
How would someone receive my emails if they were not on my mailing list?
There are a few occasions when someone has received your email but does not appear on your contact list. Some of the situations where this might happen include: Email was forwarded to the contact: One of your contacts manually forwarded the email to someone who is not on your list. The contact may have an alternate email address on your list. In most cases, the alternate email address was set
Why is it mandatory that the unsubscribe link be placed in the footer?
In order to comply with the CAN-SPAM Act, recipients must be given at least one unsubscribe link in every email correspondence sent. Benchmark Email ensures this is followed by automatically inserting an unsubscribe link in the footer of all newsletters that are sent through our system.
Drag & Drop Editor August 7, 2018
Why is there an error when I click on unsubscribe?
There are a few reasons why clicking on the unsubscribe link can result in an error message. Your email program modified the link. Your email program blocked the link. Your firewall settings modified the link. When a link is modified or blocked by either your email program or firewall, the unsubscribe request will result in an error because we will not have your correct information to unsubscribe you.
General questions March 26, 2019
How do I reduce the number of opt-outs I receive?
The interest your contacts have in receiving your emails will change over time and it is expected that your list may shrink as a result of some contacts losing interest completely. However, there are some things you can do that will help keep your subscribers interested. Keep your contacts engaged with your emails over time: Keep the Content Relevant - Consider breaking your list into smaller segments in order to
Contact Lists August 7, 2018
Why is a contact still receiving my emails even though they have opted-out?
When a contact selects the "unsubscribe" link in your email, they are directed to the "Manage Subscription" page. This is where they will uncheck all boxes for any list they may be on. They are then automatically moved to the Master Unsubscribe List. If a contact has followed the above procedure but is still receiving your emails, they may be signed up under another email address as well. They will
Email Marketing August 6, 2018
Can I export the Master Unsubscribe list for individuals who have opted out of my list?
Yes, you can export your master unsubscribe list. To do this, follow the steps below: Login into your Benchmark account. Go to Contacts and locate the Master Unsubscribe List. Select the Master Unsubscribe List. Click on the three dots on the top-right side and select Export to file. You will then get a popup with options to select the details to be downloaded. From the Contact filter option, select the
Contact Lists May 16, 2019
Why is the unsubscribe link mandatory in my campaigns?
In order to comply with the CAN-SPAM Act, recipients must be given at least one unsubscribe link in every email correspondence sent. Benchmark Email ensures this is followed by automatically inserting an unsubscribe link in the footer of all newsletters that are sent through our system. We also recommend placing a link in the header of your email as well. The option to do this is in Step 1 of
Drag & Drop Editor October 24, 2019
What is the CAN-SPAM Act?
The federal CAN-SPAM Act was signed into law in December 2003. It has defined the basic requirements for all marketing & bulk emails. The below terms are mandatory for all bulk & commercial emails: All bulk/marketing emails include an unsubscribe link All unsubscribe requests must be honored within 10 days. The identity of the sender and the location of the email's origin must be truthfully represented and available to the
Reports August 6, 2018