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Where can I see the reasons people unsubscribed?

Contacts Updated on May 4, 2022

For those users that unsubscribe from your mailing list, you can view a report in your account.

To see the Unsubscribes report:

  1. Log in to your Benchmark account.

  2. Select Reports from the Dashboard menu.
  3. By default, the system will prompt you to Email Reports. 

  4. Choose the Email campaign you want to view.
  5. Click on Activity Details on the menu bar on the left-side of the page.
  6. On the Opens drop-down menu, select Unsubscribes. 
This will bring you to the Unsubscribes Report, this page will show you a summary of the reasons people unsubscribed.
  7. Scroll down to view individual Unsubscribes.

If you have additional questions, please feel free to contact our support team via Email, LiveChat or Phone.

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