How do email reading or preview panes affect my email open reports?
The preview pane is what allows a user to scroll through and read an email while also being able to view their list of emails in the inbox. When a subscriber uses the reading or preview pane to view an email instead of completely opening it, it may cause the email address to appear several times as an "open" in your report. Please keep this in mind if you see
Rapports août 7, 2018
Why do preview and reading panes cause an email address to appear many times on an open report?
Here are a few reasons why you may be seeing one contact listed many times in your open report: When the preview pane is used to view an email, the email is automatically "opened." Therefore, when a contact uses the preview pane to view your email, it could register as an "open" many times within only a minute or two depending on how many times the user viewed it in
Rapports août 7, 2018
Is it possible to print my campaign?
Yes, you have the ability to print a hard copy of your campaign. This is primarily available while you are still creating the newsletter. Please follow these steps: While in Step 4 of the email builder, ensure that you have made all necessary edits and adjustments to your campaign and click Save. Click Preview/Test Mail. Make sure that you have your printer setting enabled to Print background colors and images.
Email Marketing août 6, 2018
How can I let my clients view their reports?
By creating a username and password for your clients and then checking the option "View reports on any campaigns sent," you will allow them the ability to access their reports. To set this up, click on Clients at the top left of your screen. Then follow these steps: Locate the name of the client and select the Edit icon on the right. Under Client Access, you will find the "View
White Label septembre 4, 2019
PC: How do I turn off the popup blocker in Chrome?
To disable Chrome's popup blocker on your PC (running Windows Vista or Windows 7): 1. While your browser is open, just click on the Wrench Icon at the top right of your screen. 2. In the drop-down menu, choose Options. 3. A new menu box will appear. First, click Under the Hood. Next, click Content Settings. 4. A new menu box appears. Click on Pop-ups under Features. Now choose Allow
Questions générales septembre 4, 2019
Can I preview my survey before I publish it?
You can preview your Survey from the Survey listing page by clicking the "Preview this Survey" icon. Check for grammar errors and evaluate the questions during your preview. If you are satisfied with the survey's preview and test version, you are ready to publish it.
Enquêtes & Sondages septembre 4, 2019
Does Benchmark Email offer a spell check feature for my email?
Yes, you can spell check any portion of your campaign that is editable. This needs to be done section by section though. While you are typing up a section, any word that is misspelled will appear with a red dottted line underneath it. Once you are ready to use the spell check feature, follow these steps: Click the Edit icon for the section you need to spell check. On the
Questions générales septembre 4, 2019
Can I change the color of a link using the code view option in my email?
You are able to change the color of a link without manually modifying the HTML code by clicking on the Edit option of the block containing the link. If this option is not desirable, you can go into the HTML coder view and change it by following these steps: Note: This requires working knowledge of HTML and could result in undesirable changes if not done properly. To change the color
Modèles & Éditeur août 6, 2018
How do I create a border for an image using Code View?
Once an image has been inserted into an email block, you can add a border around it by manipulating the Code View options for that block. Note: This requires working knowledge of HTML and mishandling could result in unwanted and permanent changes to your newsletter. To create a border for an image: Click on the Edit icon for the block containing the image. On the left panel, click the button.
Éditeur Drag & drop septembre 5, 2019