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How do I cancel my Benchmark Email Account?

General questions Updated on October 7, 2019

Since we are a month-to-month service, you may cancel your account at any time. Your subscription fee is prepaid, so we simply require that you cancel before your monthly renewal date or you will be charged your next month’s subscription fee. We do not prorate or refund our service.

To cancel your account,

  1. Click on your Username and select Account Settings. 
  2. Now click on Plan Information.
  3. Scroll to the bottom of the page and click Clicking Here.
  4. To get started with your cancellation, enter your name and email where prompted.
  5. Click the Start Chat button.How do I cancel my Benchmark Email Account?

A support representative will then be able to assist you canceling your account. They will process this and provide you the cancellation confirmation.

If no support representative is available, you will need to fill out your Name, Last Name, Email Address, and Phone Number. A ticket will automatically be generated, and cancellation will be processed, and you will receive a cancellation confirmation email.

Important

Once your plan is canceled, you’ll continue to have access to your Benchmark account and all features until its expiry date. As a precautionary step, we advise you to plan any campaign schedules 12 to 24 hours before the account renews so that your campaign will not halt during the renewal time.

Please note that our admin system runs on the Greenwich Time Zone, and is or could be different from your time zone, click here to see your time compared to Greenwich.

To learn how to renew or upgrade your account please click here.

Learn more about Benchmark’s Free Starter Plan!

If you have additional questions, please feel free to contact our support team via Email, LiveChat or Phone.

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