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How do I disable a published survey so that it prevents new respondents from participating?

Surveys & Polls Updated on November 29, 2011

In order to prevent new respondents from participating in your published survey, you will need to close it. You will still be able to access the results of your survey after you have closed it.

To close your published survey:

  1. Log in to your Benchmark account.
  2. Click Surveys from the Dashboard menu.
  3. Select the active Survey you would like to disable.
  4. On the Survey Details page. click on Status.
  5. Now click on the Close Survey button.

Once you click on the Close Survey option, your page will automatically redirect to the Surveys page and you will see that the desired Survey is closed.

To permanently remove the survey and its results from your account, click on the (more options) icon to the right of the survey name and select Delete.

Note: To permanently delete a Survey, the Survey must be disabled first.

If you have additional questions, please feel free to contact our support team via Email, LiveChat or Phone.

Instructions not for responsive site

In order to prevent new respondents from participating in your published survey, you will need to close it. You will still be able to access the results of your survey after you have closed it.

To close your published survey:

  1. Click the Emails tab.
  2. Click on the Surveys link from the Tools Menu.
  3. Click the Your Survey is Live icon next to the name of the Published Survey that you want to close.
  4. After clicking on the icon, you will get three deifferent options. You need to click on the first option: Close this Survey and Stop tracking.
Once you click on that option, your page will automatically redirect to the My Surveys page and you will see that the desired survey is closed.

To permanently remove the survey and its results from your account, click on the Delete This Survey icon to the right of the survey name.

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