How do I integrate LiveChat with my Benchmark account?

Integrations Updated on October 23, 2020

 

LiveChat is an online live support customer service. With the Benchmark LiveChat integration, you can follow up with customers and leads by adding them to your contact lists. You can also automatically add contacts to your Benchmark lists when they interact with you via chat.

To integrate both accounts, please follow the steps below:

1. Log into your Benchmark account.
2. Select Integration from your username
3. Scroll to the bottom of the page and click Get Started.
4. Select the LiveChat integration option.You will need to enter your LiveChat API Key and Username. Please follow the next steps to retrieve your API Key from LiveChat.
5. Login to your LiveChat account on their website
6. 
On the Dashboard, click on the Agents tab.
7. Pick yourself from the list of agents.
8. Click on Reveal next to your API Key Note: Once you have selected the Reveal text option, the API will display automatically.
9. Go back to your Benchmark account, enter the API key on the  LiveChat API Key space and enter your LiveChat username and click Save & Next.
10. Select which list you want your contacts added to or create a new one and then click Save & Next.
11. Map the LiveChat Fields according to the data fields in your Benchmark list.
12. Click Save & Next.

Now that you’ve set up Benchmark with LiveChat you can begin merging your important data with these easy steps!

The final number of imported contacts may be less than the projected number due to the filtering of certain emails. Benchmark Email removes role-based emails, duplicates, unsubscribes and blocked domains. Click Here to learn more.

Note: Since this integration offers a one-time import if you need to import more contacts at a later time, you will have to repeat the steps above. However, when you go to import again, you can choose the previous connection or create a new one.

This integration will import all of your agents in LiveChat if you would rather import your visitors, Click Here to learn what other options LiveChat offers. If you have additional questions regarding this integration, please feel free to contact our support team via Email, LiveChat or Phone.

Previous Interface

1. Log into Benchmark Email

2. Select Integration from the User Menu at the top-right of the page
3. Scroll to the bottom of the page and select View More
4. Go to the LiveChat integration option
5. Login to your LiveChat account on their website
6. Select My profile in the user menu on the top-right of the dashboard
7. Click Edit near the top-right of your profile page
8. Select For developers near the top of the Edit an agent page.
9. Back in your Benchmark account, enter the API key where it says LiveChat API Key and Username where prompted then hit Save & Next
10. Select the list (or create a new one) to which you would like to add contacts and click Save & Next

11. Map LiveChat Fields according to the data fields in your Benchmark Email list
12. Click Save & Next


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