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How do I integrate Zendesk with Benchmark?

Integrations Updated on December 7, 2017

Zendesk is a support platform designed for businesses to have the ability to develop a more meaningful engagement with their customers.  If you have a Zendesk account and would like to combine with your Benchmark account, please follow the steps below.

  1. Log in to your Benchmark account.
  2. Hover over your first name (top right) and click on Integration.  
  3. Scroll down to the bottom of the page and click on View More.  
  4. Then select Zendesk.  
  5. Input your Zendesk subdomain, email address and Access Token and press Enter on your Keyboard. Click Here to learn how to get your Zendesk Access Token.  
  6. Select a Benchmark contact list or create a new list and click Save & Next.  
  7. Select and match the fields to be mapped, then click Save & Next.

You can now test the integration by adding a contact to your Zendesk account.

If you have additional questions, please feel free to contact our Support team via email, LiveChat or by phone.

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