Following are some of the most common problems associated with uploading lists:
Benchmark Email can only accept the following file types: .csv (Comma Separated Value), .xls or .xlsx (Microsoft Excel), .txt (text files). If your file is not one of these types, you will not be able to upload it to your Benchmark Email account. Click Here to learn more about list formats accepted by Benchmark.
When files are saved and reformatted, the file extension can sometimes not match the type of file it names. This can be caused when opening .csv files in Excel and re-saving. Excel will allow you to specify a ‘Save As type’ for the file. This type must match the file extension or an error will occur. For example, if you are saving a .xls file but the extension is .csv, an error will occur. Pay close attention to the ‘Save As type’ when saving files to avoid this problem.
Invalid formatting examples can be found below:
Sometimes, invalid or incorrectly encoded characters can be part of a file. You may not be able to tell that your file has invalid characters just by looking at it, but if the Benchmark Email system comes across an invalid character in your file, uploading will not continue. If the character is found in the middle of your document, only a portion of your contacts may be uploaded. If you notice this phenomenon, find the email address that seems to be the issue and try retyping it in your file editor of choice. This can eliminate invalid characters so your file will upload properly.
Examples can include pilcrows, page breaks, null characters, etc. These are also known as non-printable characters.
Since the file transfer is performed using HTTP (HyperText Transfer Protocol), we cannot upload files larger than 27 MB. If your file is larger than 27 MB, the transfer will timeout and not complete properly. If you have a very large list, you should break the main list into smaller sections for easier uploading.
If you are experiencing an issue that is not described here, please contact our Support Team at firstname.lastname@example.org.