Download Email Reports
Measure how effective your email was and prepare how to improve for future emails by downloading your email reports. Once you have sent your email campaign, you can download a detailed report from within the Reports section in your account. Reports Available Opens Clicks Forwards Complaints Bounces Unsubscribes Unopens To learn how to see your email reports, please follow the steps below. From the left menu, click on Reports. Select Email Reports. Select the email campaign for which you want to download the reports. You can download an Overview of the report by clicking on the More options menu on the right top corner and select Download Excel or PDF file. For the Detailed Reports such as Opens or Clicks, select Activity Details from the left menu. Click on the dropdown menu to select the details you want to download and then click on the 3 dots on the right corner to save. You can save the reports as a New List or Export it as a File. Once selected, you will get an option to select the field types to be included in the export file. Select the details you want to be included and select the file format. Benchmark Provides an option to download CSV and Excel file format. You can also access email reports from the email dashboard. Please follow the steps below to learn how: From the left menu, click on Emails. Then select Emails, you will get a list of emails in your account. Locate the already sent campaign to access the email report. Click on the name of the sent campaign. The email reports page will now appear, please follow the above steps to download your reports. If you have any questions regarding your Email Reports, please feel free to contact our Support Team via Email, LiveChat or by phone.
効果測定レポート&到達率 6月 2, 2019
EMAツールのレポートにアクセスするには?
EMAでは3種類のレポートをご確認いただけます。レポート機能はEMAを稼働後に閲覧可能となります。 ログイン後、ダッシュボードメニューの「オートメーション」あるいはEMAキャンバス上からアクセスしてください。 EMAレポート種類 EMAレポート概要(配信レポート) ノードレポート メールレポート EMAレポート概要(配信レポート) EMAツールのダッシュボードページ「オートメーション」→「EMA(β版)」よりアクセス頂けます。 稼働中のオートメーションであれば「配信レポート」ボタンが表示されていますので、クリックするとレポート概要をご確認できます。 一覧ページではそれぞれのシナリオの稼働ステータス及びメール数をご確認いただけます。 基本情報 合計配信数 合計開封数 合計クリック数 合計エラー数 合計配信停止数 確認したいメール名をクリックすることで詳細ページ(メールレポート)へと遷移します。 開封、未開封、クリック、転送コンタクトはそのままBenchmark Emailアカウント上でリストとして保存が可能です。エラーリスト、配信停止リスト、苦情リストに関してはエクセルファイルに出力をお願いします。 稼働中でもシナリオメールのコンテンツやデザインを編集できるため、レポートにはメール配信ノードを使って配信された全てのメールの結果が反映されます。編集前バージョンのメールもドロップダウンから確認でき、それぞれのバージョンでレポートの確認ができます。 注意: 開封・未開封の条件でターゲットを決定するワークフローの場合、最新メールに合わせて条件が更新されます。 特定のリンククリックの条件でターゲットを決定する場合、オートメーションのフローは変わりません。新しいメールでも同じリンクが含まれている必要があります。 ノードレポート EMAキャンパスの各ノードに表示される数字を指します。各ノードの数字は、シナリオのそのステップに到達したコンタクトの数を表します。 3. メールレポート シナリオの中でメール配信が行われた場合、メールごとに開封、エラー、クリックなどの結果を表示するように設計されています。EMAツールを通じて送信されたメールのレポートを確認する手順は次のとおりです。 キャンバスのメールノードの右上にある緑のアイコンをクリックします。 ポップアップ画面で「メールレポート」が表示され、以下のメールの測定値を確認できます。 開封済みメール エラーメール 未開封 クリック済みリンク 転送 配信停止 苦情件数 注意: 緑のレポートのアイコンは、シナリオのメールノードでのみ使用できます。 ポップアップに含まれる測定値タイプは、その特定のメールに関するものです。 ”送信中メール”は、送信中メールの数を表します。 ”重複コンタクト”は、メールを送信していない連絡先の数を表します。 ご不明な点がございましたらこちらよりサポートへご連絡下さいませ。 >>「EMA」のまとめページに戻る
EMA 10月 6, 2020
クイック送信の使い方は?
The Quicksend feature allows you to resend a previous email campaign (created in the last 60 days) to individual contacts that you choose from other lists. To send a previously sent email campaign to individual contacts with Quicksend, use the following steps: Click on the Contacts tab. Find the list that contains the contacts you wish to Quicksend to. Go to its details page by clicking on the hyperlinked Contact List Name. Incase some of the contacts to whom you wish to send to, do not appear on the page, increase the page size by clicking on the drop-down at the bottom right. This is because QuickSend feature does not remember contacts spread over multiple pages. Click the checkbox beside each contact you want to Quicksend to. When you are finished, click Quicksend. From the list of previously sent emails, choose the email campaign you wish to send to the new contacts. You can preview the email by clicking on the icon. (Only email campaigns sent in the last 60 days will be displayed for you to select and send.) Click Save & Next. Choose to either send your campaign immediately or schedule delivery for a specific time. Note: There a few limitations to Quicksend that you need to know. If you have any questions regarding Quicksend feature, please feel free to contact our Support team by Email, LiveChat or phone
メール配信 2月 14, 2019
What should I do if my contact‘s ISP is blocking mails sent through Benchmark Email?
On occasion, an ISP may block emails from you on behalf of one or more of your subscribers. There may be a valid reason for this, there may not be, but the bottom line is you'll have to contact the subscriber and the ISP to clear up the blocking issue. The following is a template letter you can send to the subscriber regarding the blocking problem, as well as a template letter your subscriber can send directly to their ISP. After making the proper adjustments, you can send this letter using your standard email program. Here is the letter you'll send to your subscriber: To: Contact Name Subject: Please Contact Your ISP Dear [Subcriber's Name], I am contacting you to let you know that your ISP is blocking my newsletters/announcements/emails even though you subscribed to my email communications. Because you signed up to receive these emails voluntarily, I am assuming that you would like to continue receiving all the exciting announcements and communications I have planned for the future. So I've enclosed a letter /text below you can email to your ISP's customer service department, asking them to stop blocking emails from us. As you may know, I use Benchmark Email to send emails to my subscribers. If you receive a response from your ISP after you send them the letter above, please forward it to support@benchmarkemail.com. Once we receive your ISP's response to your letter, we'll contact the ISP directly in regards to this matter. Thank you in advance for your understanding, [Your Name] [Your Website Address] Here is the letter your subscriber sends to their ISP: Dear [ISP Name Customer Support] Subject: [Please Remove Benchmark Email Block] Hello, my name is [SUBSCRIBER'S NAME]. I am one of your customers. As an ISP, I understand you need to use certain filters to protect me from receiving spam. However, your filters are stopping me from receiving valuable announcements, emails and newsletters from services I have subscribed to. The services I speak of use an email company named Benchmark Email to send their emails to subscribers like me. Benchmark Email is not an open relay service. Benchmark demands that their customers only follow strict, opt-in and CAN-SPAM compliant email practices, and enforces these rules vigorously. Benchmark also uses its own good email marketing practices. So your blocking of these emails from Benchmark is a mistake and is preventing me from enjoying emails and newsletters I've signed up for. I ask that you investigate why these emails are being blocked. If you need more information from Benchmark, including log files, you can reach the Benchmark Email support team at support@benchmarkemail.com or 800.430-4095. Here is Benchmark Email's sending info: "Sender" domain: @bmsend.com Sending IPs: All emails from Benchmark Email are sent from the following: 207.8.96.0/23 38.95.104.0/23 38.126.54.0/24 216.4.238.0/24 12.206.206.0/24 12.174.236.0/24 12.110.193.0/25 38.107.205.0/25 216.151.221.128/26 Please contact me when you've resolved this problem. All the best, [Subscriber's Name]
到達率 効果測定レポート&到達率 2月 28, 2019