How do I create a segment?
Segments are a different part of your list that you have specially created. Segments are generated based on information of your contacts such as, State, Business Name, or even something custom, like a special tracking code for a group of people. By creating a Segment, you'll be able to email to these people, separately from the rest of your list, or even exclude them from an email. To create
Contact Lists Segments August 7, 2019
How to Integrate KickBox with Benchmark Account?
Kickbox verifies email addresses using the Simple Mail Transfer Protocol (SMTP). It's what we all use, whether we know it or not, to marshall email around from one person to another. Follow the below steps to integrate your Benchmark Account to KickBox: 1. Make sure you have a Kickbox account, if you do not have an account then Click Here to sign up to Kickbox. 2. Once completed the signup
Integrations August 7, 2019
Will Benchmark delete bounced addresses from my Contact List?
In case the same contact has hard bounced in three consecutive campaigns, Benchmark email automatically flags the contact as a "Confirmed Bounce". A "Confirmed Bounce" contact will be excluded from your active contact count, and will not be sent any email, if the contact list is selected again. In case a previously bounced email is opened in another campaign before it has been flagged as "Confirmed Bounce", the contact's bounce
Reports December 18, 2019
What is a clean list and how do I clean my list?
A clean list, is the act of removing bounced, and unengaged email addresses from your list. List hygiene is important if you want to maintain your sending reputation. Benchmark advises you to clean your list after every email campaign you send. Your list may become smaller, but your remaining emails will target the customers that truly want to hear from you. Benchmark offers 4 different types of contact removal. Confirmed
Contact Lists September 6, 2019
What would cause my bounce rate to be so high?
There are a few things can have a big impact on your bounce rate. There are some questions you'll want to ask yourself to help determine the cause of a high bounce rate: Was my list formatted correctly before it was uploaded? If your list is not set up properly in your .txt, .csv or .xls file prior to being uploaded into Benchmark Email, then you may see most, if
Contact Lists Delivery March 22, 2019
How to Upload Contacts
Whether you need to upload a list of 10,000 contacts or you’d like to pull contacts from another service, there are multiple options available in your Benchmark account. Please select an option that best fits your needs: Import contacts from a file Copy & paste contacts Add individual contacts Import from a service Import contacts from a file: Log into your Benchmark account. Click on Contacts from
Contact Lists Importing / Exporting Segments January 13, 2020
How can I delete lists?
To delete a list, follow the steps below: Log in to your Benchmark account. On the Dashboard Menu, select Contacts. Locate the list you want to delete and click on the icon located on the right. Now click Move to Trash. You will be prompted with a Move List to Trash pop-up. Select Confirm. You will be back on the Contact Lists page. Your list will not longer appear on
Contact Lists September 9, 2019
How do I re-subscribe a contact who opted out or was accidentally removed?
If a contact has selected the "Do No Contact" option, you cannot add them to any of your lists. To re-subscribe, the contact must opt to subscribe again. When a contact is removed from your list, they are placed on Benchmark's "Master Unsubscribe List." This list forbids the user from being contacted again. The user is welcome to re-subscribe to your list if they so choose, but they must follow
Contact Lists October 24, 2019