How to compare email reports?
Comparing email reports should come as second nature when sending email campaigns. That is why Benchmark provides a detailed reporting system to better monitor the engagement trends on your campaigns. Email reports can be found in the Reports section of your account. Follow the steps below to learn how to compare reports. From the left menu, click on Reports. Select Email Reports. Select the campaign reports you want to compare.
Reports May 9, 2019
How do I cancel my Benchmark Email Account?
Since we are a month-to-month service, you can cancel your account at any time. Your subscription fee is prepaid, we only require that you cancel before your monthly renewal date or you will be charged your next month's subscription fee. We do not prorate or refund our service. To cancel your account, please follow the steps below: Click on your Username and select Account Settings. Now click on Plan Information.
General questions December 29, 2020
Can I update or change an email in an active Automation?
Yes, you can update emails in active automations! If you need to go back and change an image or update a link, you can do it without having to deactivate your automation or creating a new email. To learn how to update an email in active automations see, instructions below. Go the Automation you wish to edit. Then select the email action. Click on the option you want to edit.
Automation Pro February 12, 2020
Report statistics for Automation Lite
Our system provides tracking statistics for Automation Lite. The same statistics that are gathered for individual emails are also gathered for automations. The difference between automations tracking and message tracking is the ability to sort the statistics by different criteria. To track your automations: Click the Reports tab from any page in your account. Select Automation Reports. Then choose the Automation to which you want to view reports for. After
Is there a way to export the list of contacts who opened my email? How do I view the list?
You can view the email addresses of contacts who opened your email by using the Reports Section. To view the email addresses of contacts who opened an email: Click on the Reports section. Then, select the email campaign of which you want to view the Opens reports for. Now, click on the Opens Section. You will now be able to view the recipients who chose to open your email. You
Where can I see the reasons people unsubscribed?
For those users that unsubscribe from your mailing list, you can view a report in your account. To see the Unsubscribes report: Log in to your Benchmark account. Select Reports from the Dashboard menu. By default, the system will prompt you to Email Reports. Choose the Email campaign you want to view. Click on Activity Details on the menu bar on the left-side of the page. On the Opens
Delivery August 7, 2019
How do I view the results of a survey?
After creating and activating a Survey, you can view its results and reports from your Benchmark account. To view your survey results: Log in to your Benchmark account. On the Dashboard menu, click Reports. Then select Survey Reports. Now select the Survey you would like to see results from. You can select to view 3 types of results, Overall Results, Individual Results or Detailed Results. Survey Reports help you understand
Surveys & Polls September 5, 2019
Can I capture the reason my recipient unsubscribed?
Yes, you can capture the recipient's unsubscribed reason. When a recipient clicks on the unsubscribe link in the Email footer it takes them to the "Unsubscribe confirmation page." After clicking the "Unsubscribe" button on that page, they will be redirected to a page that prompts the recipient to enter the reason why they are unsubscribing. If the recipient selects any of the reasons from this survey, that reason will be
Delivery September 6, 2019
How do I find a contacts opens and click-through history?
With this feature, you can view the opens and clicks history of your selected contacts. Follow the steps below and learn who has opened and clicked on your email campaigns: Log in to your Benchmark account. Select Contacts from the Dashboard menu. Click on the name of the list. Now click on the email address you will like to view history from. Below the Email Preference section you will
Reports August 31, 2020