What happens if my account is expired?
When an account fails to renew, it becomes inactive and is considered an Expired Account by our system. During the expired state, your email campaigns will not send, signup forms will stop collecting subscribers, and your automations will stop. Accounts renew each month automatically, annually or semi-annually depending on your preferred billing cycle. To help avoid interruptions we ask you to update your billing information anytime a credit card is
Billing September 16, 2019
Benchmark’s Non-Profit Discounts
Benchmark Email offers a 25% discount to registered non-profit organizations. To apply the non-profit discount, you’ll need to email us a copy of your IRS 501(c) determination letter. You can email us at Support@benchmarkemail.com. Use Subject Line: Non-profit Discount Please include the following items in the body of the email. Benchmark Email Username Copy of your IRS 501(c) determination letter Important If your company is outside the United
Billing August 29, 2019
Do we accept payment via Paypal?
To add PayPal as your payment option Yes, Benchmark does accept payments via PayPal. This option will be available during the checkout process. To learn how to pay your Benchmark account via PayPal, please see the steps below. Log into your Benchmark Account Locate your username, and click on it Select the Upgrade option Now choose the plan you want to upgrade to and click Continue . If you are
Billing August 7, 2019
Does Benchmark Prorate?
Yes! Benchmark will prorate upgrades automatically. You will see an adjusted price if you decide to upgrade during your billing cycle. Your billing cycle will not change when you upgrade and so your monthly, semi-annual, or annual renewal should remain the same. We unfortunately do not prorate should you decide to downgrade your account, or change your billing cycle (going from monthly to semi-annual/annual cycles). Any disruption in your billing cycle
December 18, 2018