How can I unsubscribe from some or all of the emails I receive from Benchmark Email?
As a Benchmark Email customer, you will receive emails about billing, feedback surveys and important notices (for example, system maintenance notifications) when necessary. If you would like to subscribe or unsubscribe from any of Benchmark Email's optional communications, you can do so by following these steps: Open any email you have received from Benchmark Email. Click on the "Unsubscribe" link located at the end of the email. To unsubscribe from
Contact Lists August 7, 2018
Where do I find the total number of active contacts in my account?
Anyone on your contact lists that you are able to send mail to is considered an "active contact." You can find your total number of active contacts in the list screen by clicking on the LISTS tab. On this page there is a box above the list table called "Total Active Contacts."
Contact Lists August 7, 2018
Why is a contact still receiving my emails even though they have opted-out?
When a contact selects the "unsubscribe" link in your email, they are directed to the "Manage Subscription" page. This is where they will uncheck all boxes for any list they may be on. They are then automatically moved to the Master Unsubscribe List. If a contact has followed the above procedure but is still receiving your emails, they may be signed up under another email address as well. They will
Email Marketing August 6, 2018
Can I use a purchased list or rented list in Benchmark Email?
Absolutely not. No 3rd party lists may be imported into Benchmark Email. This includes all non-confirmation-based lists: purchased lists, rented lists, borrowed lists, lists which have been compiled from public websites (harvested lists), and lists of other members in your group, association, organization, etc. Benchmark members must follow the anti-spam policies of the CAN-SPAM Act and obtain their lists lawfully by confirmations and opt-ins. If you choose to use a
Contact Lists August 6, 2018
Does Benchmark Email sell email lists?
Benchmark Email does NOT sell or rent email address lists. Benchmark Email is a permission-based marketing service. We require our members to comply fully with the CAN-SPAM Act and obtain their lists strictly through confirmation and opt-ins. Every email must be accounted for and collected in a proper manner in order for your list to be accepted by our service. We do not harvest email addresses, nor do we allow
Contact Lists August 6, 2018