iPhone App – Will my email list comply with CAN-SPAM laws?
Spam is defined as the sending of unsolicited bulk email messages. As long as you have built a permission-based contact list, you should not have to worry that it is spam. The following requirements will help prevent spam complaints against your campaign(s): My list is permission-basedThis is affirming that every person on your contact list has given you permission to contact them via email. My list is not a purchased
Mobile Apps August 7, 2018
iPhone App – How do I edit my email list using the app?
You can edit your email list using the app, but remember that your web and mobile accounts are synced. Changes made to lists on your mobile account will also result in changes to your web account. To add or edit contacts in a list:Log into the app.Click on Contacts from the toolbar at the bottom of your screen.Select the desired list from the options listed. You can also click the
Mobile Apps August 7, 2018
iPhone App – Is there a way to check which contacts are on my selected list before I send the campaign?
In order to see the contacts in the list you have selected for the campaign, you will need to finish creating the campaign and save it as a Draft. Then select Contacts from the toolbar on the bottom of your screen. Select the name of the list you want to review. The contacts will be displayed for you. Note: If you need to add contacts to your list before sending
Mobile Apps August 7, 2018
How can I unsubscribe from some or all of the emails I receive from Benchmark Email?
As a Benchmark Email customer, you will receive emails about billing, feedback surveys and important notices (for example, system maintenance notifications) when necessary. If you would like to subscribe or unsubscribe from any of Benchmark Email's optional communications, you can do so by following these steps: Open any email you have received from Benchmark Email. Click on the "Unsubscribe" link located at the end of the email. To unsubscribe from
Contact Lists August 7, 2018
Where do I find the total number of active contacts in my account?
Anyone on your contact lists that you are able to send mail to is considered an "active contact." You can find your total number of active contacts in the list screen by clicking on the LISTS tab. On this page there is a box above the list table called "Total Active Contacts."
Contact Lists August 7, 2018
Why is a contact still receiving my emails even though they have opted-out?
When a contact selects the "unsubscribe" link in your email, they are directed to the "Manage Subscription" page. This is where they will uncheck all boxes for any list they may be on. They are then automatically moved to the Master Unsubscribe List. If a contact has followed the above procedure but is still receiving your emails, they may be signed up under another email address as well. They will
Email Marketing August 6, 2018
I have partnered with a company that has an existing list. Can I email their list about my product/service?
You may not email that list if you are going to be representing yourself and your products/services. In order to utilize Benchmark Email services, the lists you want to use need to have given you permission to contact them. In this particular case, the subscribers would not recognize an email from you and more than likely you would be marked as spam. This would have a negative impact on you
Contact Lists August 6, 2018
Can I use a purchased list or rented list in Benchmark Email?
Absolutely not. No 3rd party lists may be imported into Benchmark Email. This includes all non-confirmation-based lists: purchased lists, rented lists, borrowed lists, lists which have been compiled from public websites (harvested lists), and lists of other members in your group, association, organization, etc. Benchmark members must follow the anti-spam policies of the CAN-SPAM Act and obtain their lists lawfully by confirmations and opt-ins. If you choose to use a
Contact Lists August 6, 2018
Does Benchmark Email sell email lists?
Benchmark Email does NOT sell or rent email address lists. Benchmark Email is a permission-based marketing service. We require our members to comply fully with the CAN-SPAM Act and obtain their lists strictly through confirmation and opt-ins. Every email must be accounted for and collected in a proper manner in order for your list to be accepted by our service. We do not harvest email addresses, nor do we allow
Contact Lists August 6, 2018