When someone clicks on the unsubscribe link in my emails, are they automatically removed from my send list?
Yes. When people unsubscribe from your emails via link, they are automatically filtered out of your email list. However, we recommend keeping a close eye on all emails sent to you, as some customers will not follow the proper protocols to try and be removed from your send list.
Contact Lists August 6, 2018
Why is it mandatory that the unsubscribe link be placed in the footer?
In order to comply with the CAN-SPAM Act, recipients must be given at least one unsubscribe link in every email correspondence sent. Benchmark Email ensures this is followed by automatically inserting an unsubscribe link in the footer of all newsletters that are sent through our system.
Drag & Drop Editor August 7, 2018
Why is the unsubscribe link in the footer not working?
The unsubscribe link is made available to contacts who wish to permanently remove themselves from your mailing list(s). Sometimes, though, this link may not function correctly. If the unsubscribe link is not working, it may be due to: The email client being used by your contact not processing the link properly. The contact using a text-only email program, which requires that they copy and paste the link into a web
Contact Lists August 7, 2018
How do I reduce the number of opt-outs I receive?
The interest your contacts have in receiving your emails will change over time and it is expected that your list may shrink as a result of some contacts losing interest completely. However, there are some things you can do that will help keep your subscribers interested. Keep your contacts engaged with your emails over time: Keep the Content Relevant - Consider breaking your list into smaller segments in order to
Contact Lists August 7, 2018
Why does my survey not show any results?
There could be a couple of different reasons why a survey is not recording any results: Only surveys that are LIVE will collect results. Surveys that are inactive or closed will not show results. The survey link was not provided to potential participants (either via email or on your webpage). The URL for the survey was copied incorrectly. Make sure you are providing the correct URL for your survey. You
Surveys & Polls August 7, 2018
Why do preview and reading panes cause an email address to appear many times on an open report?
Here are a few reasons why you may be seeing one contact listed many times in your open report: When the preview pane is used to view an email, the email is automatically "opened." Therefore, when a contact uses the preview pane to view your email, it could register as an "open" many times within only a minute or two depending on how many times the user viewed it in
Reports August 7, 2018
How do you find my Archive URL to place in a website?
To get your archive URL, follow these steps: Click on the EMAILS tab. Click on the Archive link from the Tools menu. If this is your first visit to the Archive link then you will get an option to put your desired name after "http://archive.benchmarkemail.com/". Once you've done that, click the CONFIRM URL button. This will create your Archive URL. Example: http://archive.benchmarkemail.com/hatlife If you have previously created the link, you
Community Archive August 6, 2018
How do you find the archive URL or Button to place in a website?
To create your Archive Button, follow these steps: Click on the EMAILS tab. Click on the Archive link from the Tools menu. Click on the "Create an Archive Homepage button for my website". It will take to you to the Archive Home Button. Select the desired button from the provided options - or you can upload your own button (JPEG, GIF & PNG Formats) and click SAVE & CONTINUE. You
Community Archive August 6, 2018
Can I convert my PDF into an image?
There are ways to convert your PDF into an image that you can use in your emal campaign. However, Benchmark Email advises against this as it could cause delivery problems that often occur when sending an image-only email. You may want to provide a link to your PDF in your email so that your contacts may still access the information.
Integrations August 6, 2018