How do I create a Survey Invitation Email?
On the last step of the survey creation process you can find the three options below: Get Survey Link & Place on My Website. Send Survey via Email. Store as Inactive and Edit Later. Select the "Send Survey via Email" option and complete the steps provided to send an invitation email to your desired email list.
Surveys & Polls August 7, 2018
Why does my survey not show any results?
There could be a couple of different reasons why a survey is not recording any results: Only surveys that are LIVE will collect results. Surveys that are inactive or closed will not show results. The survey link was not provided to potential participants (either via email or on your webpage). The URL for the survey was copied incorrectly. Make sure you are providing the correct URL for your survey. You
Surveys & Polls August 7, 2018
How do I make a survey draft “Live”?
Your survey needs to be published before anyone can fill it out. In order to publish a survey that is in the draft status or to reuse a survey that is closed, follow these steps: Click on the survey name. Click on the Step 4 status link in the Survey Details page. You should see 3 options: Get Survey Link & place on my website, Send Survey via Email, and
Surveys & Polls August 7, 2018
Where do I find the total number of active contacts in my account?
Anyone on your contact lists that you are able to send mail to is considered an "active contact." You can find your total number of active contacts in the list screen by clicking on the LISTS tab. On this page there is a box above the list table called "Total Active Contacts."
Contact Lists August 7, 2018
Is it possible to transfer my Salesforce contacts into Benchmark Email?
To transfer Salesforce contacts manually into Benchmark Email, you will need to use the following steps: Open your browser, go to http://www.salesforce.com, and log in with your email address and password. Click on the Reports tab on the top menu. To export Accounts: Click on the Active Accounts link. To export Contacts: Click on the Mailing List link. On Step 1, select your report type and then select Tabular Report.
Contact Lists Integrations August 7, 2018
What are browser cookies?
When you visit a website, a message is sent to your browser that is saved as a text file for later use. This message is a cookie and the cookie allows the website to recognize you if you were to visit the site again. Benchmark Email uses cookies to store information, such as your user ID, to make the experience feel more customized. Please ensure that you have enabled cookies
General questions March 28, 2019