Is the email in the client‘s “Junk” folder?
If you know the recipient, ask if your message got sent to their junk folder by accident. If it was, tell them to add your email address to their "trusted senders" list, or their address book. That usually helps prevent you from being tagged as a spammer in future campaigns.
Delivery March 8, 2019
Did you check your spam score for your email?
Our Spam Check feature scans your email and rates your email on a scale of 0 to 8. The higher the score, the likely your email will be filtered as spam and will either land in the spam folder, or be quarantined. By using the Spam Check feature, we can gauge the deliverability of your email, and to also address any issues that can diminish your deliverability. To use the
General questions March 26, 2019
My valid email addresses hard bounced. What happened?
If you send a campaign and it hard bounces back from an email address that you know is a valid address, there could be several reasons why this happened. The first thing to do is read its "bounce header", also known as an "SMTP reply". This information is available in the exported excel/csv list from the bounced report for that email campaign. The server that bounced it back might have
Delivery March 28, 2019