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Knowledge Base Home aero-right

What happens with unsubscribe requests?

When customers unsubscribe to your email, our system automatically filters them out from your send list and puts them in a master unsubscribe list. From that point forward, you cannot email them again. However, we recommend checking all emails from customers after you've sent out a campaign. If they do not follow the proper procedure by putting the word "unsubscribe" in the subject line, for instance, it's up to you

Contact Lists August 6, 2018

Why is there an error when I click on unsubscribe?

There are a few reasons why clicking on the unsubscribe link can result in an error message. Your email program modified the link. Your email program blocked the link. Your firewall settings modified the link. When a link is modified or blocked by either your email program or firewall, the unsubscribe request will result in an error because we will not have your correct information to unsubscribe you.

General questions March 26, 2019

How do I sign up for a free live webinar?

Signing up for one of Benchmark Email 's FREE live webinars is easy and takes only minutes. Follow these steps and soon you'll be on your way! Join a live presentation at a time and date that is most convenient for you. Once you have decided on a time and date, click the JOIN NOW button on the right. Fill out the registration form. Click Register Now. After clicking Register

Getting Started September 9, 2019

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