Dedicated IP for Unlimited Sending Users
When you sign up to one of our Unlimited Sending plans, you assume responsibility to use good sending practices. Not using good sending practices affects both you and us the main sender. If your sending starts damaging our sending reputation our Deliverability team is sure to contact you via email or by phone. Now, If we they not able to reach you on the third try, which is usually by
Contact Lists May 14, 2019
How do I integrate Zendesk with Benchmark?
Zendesk is a support platform designed for businesses to have the ability to develop a more meaningful engagement with their customers. If you have a Zendesk account and would like to combine with your Benchmark account, please follow the steps below. Log in to your Benchmark account. Click on your name (top right) and click on Integration. Scroll down to the bottom of the page and click on Get Started.
Integrations August 7, 2019
Prohibited Industries and Prohibited Content
Every email campaign that gets scheduled for delivery goes through a review process, and based on the results, our system either approves or rejects the email campaign. While most clients won't ever notice a rejected email, some will, and usually, they are in “risky” sending industries. Benchmark Email reserves the right to deny campaigns that are determined to be risky or abusive. Risky industries have a much higher bounce rate,
How do I integrate Benchmark with Facebook Events?
Facebook is an online social platform that allows users to create profiles, upload photos and videos and send direct messages to their friends. You can increase attendance to your Facebook Events by promoting them with the Benchmark Email Facebook Events Template Integration and advertise one or more Facebook Events with the Facebook Events template option. To integrate, follow these steps: Log into your Benchmark account. On the Dashboard menu, select
Integrations August 7, 2019
日本国内のお客様はアメリカ法人であるBenchmark Internet Groupからサービスをご購入されております。 改正消費税法 (2015年) に伴い、2015年10月1日以降、国外事業者により提供された電気通信利用役務に対する消費税については、リバースチャージ方式の対象となるため、お客様の責任で申告、納付していただく必要がございます。消費税の支払義務に関するご不明点につきましては、税務の専門家にご相談くださいませ。 改正消費税法に関する詳細については国税庁ウェブサイトをご確認くださいませ。
August 7, 2018
What types of credit cards does Benchmark accept?
Benchmark Email is an online prepaid service. So all services are paid for upfront and before use. Credit card is our primary method of payment. The following credit cards are accepted: American Express Discover Master Card Visa
August 6, 2018
What is Benchmark’s refund policy?
Benchmark Email does not give refunds for unused services during the month. For instance, if you pay for our service one month and fail to use it, we cannot give you a refund. As a top-notch service provider that takes our delivery rates very seriously, we also have the right to shut down campaigns at any time. A few reasons why we might do this include sending spam, adult material,
General questions July 30, 2018
If I don’t send emails one month, why do I still have to pay?
If you do not send any emails, your account is still active. This means all your contacts, layouts, data and other information is still available and organized in your account. Your survey URLS, Signup Forms and autoresponder emails are active for the duration of your plan. The monthly payment you make is not based on your use of our service, but the storage and upkeep of all your data, as
General questions July 25, 2018
How can I unsubscribe from some or all of the emails I receive from Benchmark Email?
As a Benchmark Email customer, you will receive emails about billing, feedback surveys and important notices (for example, system maintenance notifications) when necessary. If you would like to subscribe or unsubscribe from any of Benchmark Email's optional communications, you can do so by following these steps: Open any email you have received from Benchmark Email. Click on the "Unsubscribe" link located at the end of the email. To unsubscribe from
Contact Lists August 7, 2018
If I delete an email from my archive will it also be deleted from my Benchmark Email account?
No. If you delete an email from the archive page it will not remove it from your Benchmark Email account entirely. Please follow these steps to remove an email from the archive page: Click on the EMAILS tab. Click on the Archive option under Email Tools Then click on the EDIT MY ARCHIVE PAGE button. Your list of archived emails will appear. Please uncheck the box located on the right
Email Archive March 23, 2020