Was Benchmark “Blocked” or “Blacklisted”?
Sometimes corporate spam filters and email firewalls don't like seeing a big group of the exact same emails being sent to multiple recipients inside a company. It looks like spam. Or maybe it's used to seeing you sending one or two personal emails to a client in the company, but when it sees an email campaign come from the Benchmark server purporting to be "from:" you, it thinks it
Delivery March 1, 2019
Why is there an error when I click on unsubscribe?
There are a few reasons why clicking on the unsubscribe link can result in an error message. Your email program modified the link. Your email program blocked the link. Your firewall settings modified the link. When a link is modified or blocked by either your email program or firewall, the unsubscribe request will result in an error because we will not have your correct information to unsubscribe you.
General questions March 26, 2019
What should you do if you get an Abuse Alert from Benchmark Email?
If you've received an abuse complaint in one of your email campaigns, it is a cause for concern but it can be a very very minor issue. Abuse complaints are only worrysome if you continually receive them over time, or if you receive a large number at one time. Here at Benchmark Email, we allow our users to have a rate of 1 abuse complaint, per 2000 emails sent. As
What should I do if my contact‘s ISP is blocking mails sent through Benchmark Email?
On occasion, an ISP may block emails from you on behalf of one or more of your subscribers. There may be a valid reason for this, there may not be, but the bottom line is you'll have to contact the subscriber and the ISP to clear up the blocking issue. The following is a template letter you can send to the subscriber regarding the blocking problem, as well as a