Why does using an AOL or Yahoo address cause bounces?
This year, Yahoo and AOL stepped up to combating spam being sent on the internet. Yahoo and AOL do this by changing how they authenticate emails being sent from their address. They no longer allow their users to send using 3rd party services, such as Benchmark Email, Constant Contact, and MailChimp. To prevent getting your emails bounces, we suggest using an email address other than Yahoo, Rocket Mail (owned by
Reports August 7, 2018
I sometimes receive automatic ‘away‘ messages for subscribers whose mailboxes are full. Why don‘t those messages go to the Benchmark Email bounce report?
When a contact or email recipient sets an away or out of office message, sometimes this is registered as a soft bounce. It can also sometimes be registered as "delivered" or you may receive a response in your reply to email address. This is because sometimes servers don't recognize the reply-to address in an email, or can be largely dependant on how the "away" message is set. Not all mail
General questions August 6, 2018
I have an email address listed as a hard bounce, but I know it is valid. What happened?
If an email was blocked by a spam filter on the recipient's end, it could cause it to come back as a hard bounce. This spam filter could be in the company firewall, the ISP/data center, or the subscriber's own computer. A valid email address that has been marked as a "hard bounce" can be removed from your contact list and re-added to erase the history of bouncing. If
Reports November 6, 2018
What should I do if my contact‘s ISP is blocking mails sent through Benchmark Email?
On occasion, an ISP may block emails from you on behalf of one or more of your subscribers. There may be a valid reason for this, there may not be, but the bottom line is you'll have to contact the subscriber and the ISP to clear up the blocking issue. The following is a template letter you can send to the subscriber regarding the blocking problem, as well as a