How to Reduce Spam Complaints?
The following tips will help you reduce spam complaints: Confirmed opt-in: The best way to ensure that your subscribers want to receive emails from you is by using a confirmed opt-in process. It requires your subscribers confirm their subscription, usually by clicking a link in an email, before they can be added to your email list. Your list only: It is not acceptable to purchase email lists or use
Why does using an AOL or Yahoo address cause bounces?
This year, Yahoo and AOL stepped up to combating spam being sent on the internet. Yahoo and AOL do this by changing how they authenticate emails being sent from their address. They no longer allow their users to send using 3rd party services, such as Benchmark Email, Constant Contact, and MailChimp. To prevent getting your emails bounces, we suggest using an email address other than Yahoo, Rocket Mail (owned by
Reports August 7, 2018
What is a clean list and how do I clean my list?
A clean list, is the act of removing bounced, and unengaged email addresses from your list. List hygiene is important if you want to maintain your sending reputation. Benchmark advises you to clean your list after every email campaign you send. Your list may become smaller, but your remaining emails will target the customers that truly want to hear from you. Benchmark offers 4 different types of contact removal. Confirmed
Contact Lists September 6, 2019
I sometimes receive automatic ‘away‘ messages for subscribers whose mailboxes are full. Why don‘t those messages go to the Benchmark Email bounce report?
When a contact or email recipient sets an away or out of office message, sometimes this is registered as a soft bounce. It can also sometimes be registered as "delivered" or you may receive a response in your reply to email address. This is because sometimes servers don't recognize the reply-to address in an email, or can be largely dependant on how the "away" message is set. Not all mail
General questions August 6, 2018
I have an email address listed as a hard bounce, but I know it is valid. What happened?
If an email was blocked by a spam filter on the recipient's end, it could cause it to come back as a hard bounce. This spam filter could be in the company firewall, the ISP/data center, or the subscriber's own computer. A valid email address that has been marked as a "hard bounce" can be removed from your contact list and re-added to erase the history of bouncing. If
Reports November 6, 2018
What would cause my bounce rate to be so high?
There are a few things can have a big impact on your bounce rate. There are some questions you'll want to ask yourself to help determine the cause of a high bounce rate: Was my list formatted correctly before it was uploaded? If your list is not set up properly in your .txt, .csv or .xls file prior to being uploaded into Benchmark Email, then you may see most, if
What should I do if my contact‘s ISP is blocking mails sent through Benchmark Email?
On occasion, an ISP may block emails from you on behalf of one or more of your subscribers. There may be a valid reason for this, there may not be, but the bottom line is you'll have to contact the subscriber and the ISP to clear up the blocking issue. The following is a template letter you can send to the subscriber regarding the blocking problem, as well as a