Download Email Reports
Measure how effective your email was and prepare how to improve for future emails by downloading your email reports. Once you have sent your email campaign, you can download a detailed report from within the Reports section in your account. Reports Available Opens Clicks Forwards Complaints Bounces Unsubscribes Unopens To learn how to see your email reports, please follow the steps below. From the left menu, click on Reports. Select
Reports April 10, 2019
How do I use Quicksend to resend an email?
The Quicksend feature allows you to resend a previous email campaign (created in the last 60 days) to individual contacts that you choose from other lists. To send a previously sent email campaign to individual contacts with Quicksend, use the following steps: Click on the Contacts tab. Find the list that contains the contacts you wish to Quicksend to. Go to its details page by clicking on the hyperlinked Contact
Managing Email Bounces
There are many reasons for emails to bounce, common reasons for bounced emails could be a recipient’s server is temporarily unavailable, the email content is rejected, too many emails being sent to the inbox or invalid emails. Email bounces are then classified into soft bounces, hard and confirmed bounces. Learning how to clean your list can not only save you money (decreasing your list plan) but, can also help
What is List Verification?
List Verification is the process of removing undeliverable or dangerous emails from your list. When a marketer uploads their list into our system, it will go through our List Sampling process, in which our system checks for undeliverable emails. Based on the results the list is either rejected or approved. We utilize third party services for all of our list verification needs, these include BriteVerify as well as Kickbox, both
Contact Lists April 12, 2019
What is the Benchmark’s reputation health score?
Benchmark provides a quick view of your sending reputation within Benchmark by scoring your sending habits. Depending on your sending habits the score can range from 8 to 0. It is a no brainer that creating good sending habits can lead you to great email delivery success. The health reputation meter can help you achieve your sending goals by staying within a reasonable sending range. The scores are given
Delivery October 2, 2019
Will Benchmark delete bounced addresses from my Contact List?
In case the same contact has hard bounced in three consecutive campaigns, Benchmark email automatically flags the contact as a "Confirmed Bounce". A "Confirmed Bounce" contact will be excluded from your active contact count, and will not be sent any email, if the contact list is selected again. In case a previously bounced email is opened in another campaign before it has been flagged as "Confirmed Bounce", the contact's bounce
Reports September 10, 2018
How do I export bounced email addresses?
You can export bounced email addresses for your own personal records from the Report section of your account. To export, please follow the steps below: Log in to your Benchmark account. Select Reports from the Dashboard menu. By default, the system will prompt you to the Email Reports page. Click on the name of the email you want to use. Select Activity Details from the menu located on the left
What are the limitations of Quicksend?
Quicksend is a convenient tool for resending email campaigns to individual contacts, but there are small limitations to the service. See below: Quicksend resends the entire email campaign, which means no edits can be made to its content. Quicksend can't resend email campaigns that are more than 60 days old. Quicksend reports are not shown separate from the original email report. The results are included with the initial report.