What happens with unsubscribe requests?
When customers unsubscribe to your email, our system automatically filters them out from your send list and puts them in a master unsubscribe list. From that point forward, you cannot email them again. However, we recommend checking all emails from customers after you've sent out a campaign. If they do not follow the proper procedure by putting the word "unsubscribe" in the subject line, for instance, it's up to you
Contact Lists August 6, 2018
Someone who signed up for my event is now canceling. How do I refund a ticket/order?
To refund a ticket order, it is the responsibility of the Event Host/Organizer to provide a refund to any purchaser at their discretion. However the event webpage must explicitly state that there are no refunds. Purchasers If you are a purchaser, please visit the event webpage and check to see for any statements regarding refunds. If none or questions, please contact the Event Host and or Organizer. They will be
Event Marketing September 5, 2019
How do I cancel or deactivate an Event?
To cancel or deactivate your Event, please use the following instructions: Log into your Benchmark account at www.Benchmarkevents.com Click on the existing event you wish to cancel or deactivate Click Close Now at the top right or within the Registration Stats window OR Upon clicking the Close Now link, a pop-up will ask you to confirm that you wish to Close Registration for your Event. Click Close Now to deactivate
Event Marketing September 5, 2019
Why is it mandatory that the unsubscribe link be placed in the footer?
In order to comply with the CAN-SPAM Act, recipients must be given at least one unsubscribe link in every email correspondence sent. Benchmark Email ensures this is followed by automatically inserting an unsubscribe link in the footer of all newsletters that are sent through our system.
Drag & Drop Editor August 7, 2018
Why is there an error when I click on unsubscribe?
There are a few reasons why clicking on the unsubscribe link can result in an error message. Your email program modified the link. Your email program blocked the link. Your firewall settings modified the link. When a link is modified or blocked by either your email program or firewall, the unsubscribe request will result in an error because we will not have your correct information to unsubscribe you.
General questions March 26, 2019
Why is the unsubscribe link in the footer not working?
The unsubscribe link is made available to contacts who wish to permanently remove themselves from your mailing list(s). Sometimes, though, this link may not function correctly. If the unsubscribe link is not working, it may be due to: The email client being used by your contact not processing the link properly. The contact using a text-only email program, which requires that they copy and paste the link into a web
Contact Lists August 7, 2018
How do I reduce the number of opt-outs I receive?
The interest your contacts have in receiving your emails will change over time and it is expected that your list may shrink as a result of some contacts losing interest completely. However, there are some things you can do that will help keep your subscribers interested. Keep your contacts engaged with your emails over time: Keep the Content Relevant - Consider breaking your list into smaller segments in order to
Contact Lists August 7, 2018
How can I unsubscribe from some or all of the emails I receive from Benchmark Email?
As a Benchmark Email customer, you will receive emails about billing, feedback surveys and important notices (for example, system maintenance notifications) when necessary. If you would like to subscribe or unsubscribe from any of Benchmark Email's optional communications, you can do so by following these steps: Open any email you have received from Benchmark Email. Click on the "Unsubscribe" link located at the end of the email. To unsubscribe from
Contact Lists August 7, 2018
What is a clean list and how do I clean my list?
A clean list, is the act of removing bounced, and unengaged email addresses from your list. List hygiene is important if you want to maintain your sending reputation. Benchmark advises you to clean your list after every email campaign you send. Your list may become smaller, but your remaining emails will target the customers that truly want to hear from you. Benchmark offers 4 different types of contact removal. Confirmed
Contact Lists September 6, 2019
Why is the unsubscribe link mandatory in my campaigns?
In order to comply with the CAN-SPAM Act, recipients must be given at least one unsubscribe link in every email correspondence sent. Benchmark Email ensures this is followed by automatically inserting an unsubscribe link in the footer of all newsletters that are sent through our system. We also recommend placing a link in the header of your email as well. The option to do this is in Step 1 of
Drag & Drop Editor October 24, 2019