Someone who signed up for my event is now canceling. How do I refund a ticket/order?
To refund a ticket order, it is the responsibility of the Event Host/Organizer to provide a refund to any purchaser at their discretion. However the event webpage must explicitly state that there are no refunds. Purchasers If you are a purchaser, please visit the event webpage and check to see for any statements regarding refunds. If none or questions, please contact the Event Host and or Organizer. They will be
Event Marketing September 5, 2019
How do I cancel or deactivate an Event?
To cancel or deactivate your Event, please use the following instructions: Log into your Benchmark account at www.Benchmarkevents.com Click on the existing event you wish to cancel or deactivate Click Close Now at the top right or within the Registration Stats window OR Upon clicking the Close Now link, a pop-up will ask you to confirm that you wish to Close Registration for your Event. Click Close Now to deactivate
Event Marketing September 5, 2019
Why does my survey not show any results?
There could be a couple of different reasons why a survey is not recording any results: Only surveys that are LIVE will collect results. Surveys that are inactive or closed will not show results. The survey link was not provided to potential participants (either via email or on your webpage). The URL for the survey was copied incorrectly. Make sure you are providing the correct URL for your survey. You
Surveys & Polls August 7, 2018
How do I make a survey draft “Live”?
Your survey needs to be published before anyone can fill it out. In order to publish a survey that is in the draft status or to reuse a survey that is closed, follow these steps: Click on the survey name. Click on the Step 4 status link in the Survey Details page. You should see 3 options: Get Survey Link & place on my website, Send Survey via Email, and
Surveys & Polls August 7, 2018
What is the purpose of the closing page to my survey? Can I customize the closing page?
Closing pages can be used as a way of thanking your participants for filling out your survey. It is an optional feature that displays to participants automatically upon completion of your survey. It can be set up as a webpage that already exists or you may use the default message. The only time the closing page may be edited is if you are providing the URL from an already existing
Surveys & Polls January 22, 2019