How do I merge two lists with different fields?
At some point, you may want to merge your lists together. If you’d like to manage your contacts from one list, then you can merge two lists that have different fields. Please consider the following before merging your lists: Depending on the results, the list you select to merge will go through our List Verification process. If your list is rejected, you will not be able to upload it until
Contact Lists March 21, 2019
Does Benchmark Email delete duplicate email addresses from my contact list?
Yes, when you add or upload contacts to your email lists, our system automatically looks for duplicate email addresses and removes them. This ensures that each of your contacts lists only contain unique email addresses. If you send an email to multiple lists at one time, and some contacts belong to all of your contact lists, each contact will only receive the email once. Duplicate records are also removed when
Contact Lists August 23, 2018
Will Benchmark delete bounced addresses from my Contact List?
In case the same contact has hard bounced in three consecutive campaigns, Benchmark email automatically flags the contact as a "Confirmed Bounce". A "Confirmed Bounce" contact will be excluded from your active contact count, and will not be sent any email, if the contact list is selected again. In case a previously bounced email is opened in another campaign before it has been flagged as "Confirmed Bounce", the contact's bounce
Reports September 10, 2018
Can I capture the reason my recipient unsubscribed?
Yes, you can capture the recipient's unsubscribed reason. When a recipient clicks on the unsubscribe link in the Email footer it takes them to the "Unsubscribe confirmation page." After clicking the "Unsubscribe" button on that page, they will be redirected to a page that prompts the recipient to enter the reason why they are unsubscribing. If the recipient selects any of the reasons from this survey, that reason will be
Delivery September 6, 2019
Can I export the Master Unsubscribe list for individuals who have opted out of my list?
Yes, you can export your master unsubscribe list. To do this, follow the steps below: Login into your Benchmark account. Go to Contacts and locate the Master Unsubscribe List. Select the Master Unsubscribe List. Click on the three dots on the top-right side and select Export to file. You will then get a popup with options to select the details to be downloaded. From the Contact filter option, select the
Contact Lists May 16, 2019
How do I export bounced email addresses?
You can export bounced email addresses for your own personal records from the Report section of your account. To export, please follow the steps below: Log in to your Benchmark account. Select Reports from the Dashboard menu. By default, the system will prompt you to the Email Reports page. Click on the name of the email you want to use. Select Activity Details from the menu located on the left
How do I export my contacts from Windows Live/Hotmail or Outlook.com?
At one point or another you will need to create a folder with all of your contacts, luckily for you, most inboxes do this automatically. To learn how to export your contacts from Hotmail, Live or Outlook.com follow the steps given in this page. Exporting your Contacts Sign into your Windows Live Hotmail account. Click the down-arrow at the upper-left corner of your screen Choose People. Click Manage in the
Contact Lists February 15, 2019
Contact List Fields
Contact fields can be used for addresses, phone numbers, a date, or some notes. There are many benefits to using contact fields. One of them is, fields can be used to create a segment of contacts that you want to separate from your main list. To learn how to create a segment, click here. Additionally, fields help with email personalization when combined with merge tags, skip to the Best Practices
Contact Lists December 12, 2019
How do I edit or add custom fields to my contacts list?
You can add a custom field to your contact list by replacing a default field with a new one. There are 28 fields provided for each contact, however, only 22 of them can be customized. The name, middle name, last name and email address field can not be altered. To learn how to edit or customize a contact field see the steps below. From your dashboard menu, select Contacts, and
Contact Lists December 12, 2019
How do I edit a field in my existing contact list?
At some point, you might need to edit a field in your contact list. The information you input from your contacts is stored in list fields and can be seen in the list view. Whether you want to edit a default field or add a new field, this can be done by following the steps below: To add/change the column type of an existing list: Log in to your Benchmark
Contact Lists September 9, 2019