Why did my Subject or From line get cut off?
Since email clients place a restriction on the number of characters allowed for both the From line and the Subject line, you may experience instances of being cut off when the limit has been reached. Each email client differs in the number of characters they allow. Benchmark Email recommends keeping it below fifty to help ensure your Subject and From lines are not cut off. Use those fifty characters to
Templates & Editor March 28, 2019
How do I delete a space after an email address in Excel file?
Sometimes email addresses are entered into a Microsoft Excel file with spaces after them and this can cause issues when you try to upload the list into your Benchmark Email account. Follow these steps to remove any spaces from your file: In Excel: Highlight and copy the space that is after the email address. Open the "Find and Replace" menu by clicking CTRL+F or by selecting Edit > Find >
Contact Lists August 6, 2018
What happens to my email if I delete an image from the library?
Once an image is deleted from the image gallery, the image in the email will no longer display. This is because images in emails need to be hosted to be accessible online and if you delete the image, there will no longer be a source. There is a small chance that the image is cached by the ISP, computer, or browser and the image can be displayed in the email
Image Gallery August 6, 2018
If I delete an email from my archive will it also be deleted from my Benchmark Email account?
No. If you delete an email from the archive page it will not remove it from your Benchmark Email account entirely. Please follow these steps to remove an email from the archive page: Click on the EMAILS tab. Click on the Archive option under Email Tools Then click on the EDIT MY ARCHIVE PAGE button. Your list of archived emails will appear. Please uncheck the box located on the right
Email Archive March 23, 2020
Can I stop or recall an email once it is in the “sending” or “sent” status?
If you find an error within an email that is scheduled to be sent, you may be able to make necessary corrections before it is mailed out to your list(s). You can also change the time an email is scheduled to be sent. The process will be different depending on which delivery method you select: Send Immediately Schedule Delivery Stop an Email Scheduled to "Send Immediately" When you click the
Email Marketing September 6, 2019
Am I able to delete emails that have been sent or saved as a draft?
Yes, you can delete or remove any draft or sent email campaign from the Emails page. Points to consider before deleting emails: If you are deleting Sent emails, those emails will be removed from the Archive Community. Reports from that email will be deleted and the information is not retrievable. Removing an Email from Your Account Please follow the steps below to delete or remove an email: Log in to
My fonts are not displaying the way I want them to in Apple Mail. Why?
Unfortunately, the way an email is processed and displayed varies between email clients. This means that your email may be viewed in various ways by different subscribers, based on their email service provider (ESP). To ensure recipients using Apple Mail see your font correctly, you will need to modify the coding of your email. Attention: Advanced knowledge of HTML is required. Unwanted changes may occur to your campaign if the
Templates & Editor September 6, 2019
I want to create a link in my email. How do I get the URL for this?
Placing links from websites, blogs or PDFs into your email campaign means that you are referencing the URL or web address for the page where the content is stored. An example of a URL is http://www.benchmarkemail.com/. When your campaign is opened, the URL will direct subscribers to the desired page once the link is clicked. The content needs to already be online before it can have a URL. To get
General questions March 8, 2019
Why is a contact still receiving my emails even though they have opted-out?
When a contact selects the "unsubscribe" link in your email, they are directed to the "Manage Subscription" page. This is where they will uncheck all boxes for any list they may be on. They are then automatically moved to the Master Unsubscribe List. If a contact has followed the above procedure but is still receiving your emails, they may be signed up under another email address as well. They will
Email Marketing August 6, 2018
I sometimes receive automatic ‘away‘ messages for subscribers whose mailboxes are full. Why don‘t those messages go to the Benchmark Email bounce report?
When a contact or email recipient sets an away or out of office message, sometimes this is registered as a soft bounce. It can also sometimes be registered as "delivered" or you may receive a response in your reply to email address. This is because sometimes servers don't recognize the reply-to address in an email, or can be largely dependant on how the "away" message is set. Not all mail
General questions August 6, 2018