How do I upload a video into my Video Gallery?
First things first, Benchmark Email does not host videos. You can, however, embed videos to your Video Gallery. You can embed videos from Youtube, Blip.tv, Vimeo and Wistia. According to Litmus adding a video to your email can increase site visits by up to 200-300%! It is important to note, that while you can embed a video to your email the video itself will not play from the email. Due
Image Gallery June 25, 2019
How do I create an Inbox Checker test?
Log into your account Hover your cursor over the arrow next to "Email" Select Inbox Checker from the drop-down menu Click the blue Create New Test button Under Email Campaigns, select your desired email from the drop-down menu Click on the blue Inbox Checker button Select the desired Email Clients and/or Spam Filters Unless you select one or both of the Free Email Clients (Gmail and Outlook 2003), click on
How do I re-send tickets to a registrant?
Log into account Click on Events home tool Click on Event name Under Event Reports, select Orders Click on the desired Order # Click on Resend Tickets
Event Marketing September 5, 2019
Where do I get additional support?
You can contact us by using this form Please be as descriptive as possible. We can assist you better if you provide us code examples that you are trying to implement.
General questions February 12, 2020
What is a clean list and how do I clean my list?
A clean list, is the act of removing bounced, and unengaged email addresses from your list. List hygiene is important if you want to maintain your sending reputation. Benchmark advises you to clean your list after every email campaign you send. Your list may become smaller, but your remaining emails will target the customers that truly want to hear from you. Benchmark offers 4 different types of contact removal. Confirmed
Contact Lists September 6, 2019
Does Benchmark Email offer a spell check option?
Benchmark does not offer a spell check option. Our Spell Checker feature has been discontinued for all our users. Below are tool recommendations you can use to create a successful email campaign: Grammarly - An online spelling checker. Grammarly can be used on their site or added as an extension for your browser. Spell Checker for Chrome - A spell checker extension used for Chrome. Click Here to learn how
General questions March 28, 2019
Can the text version of an email include formatting?
The reason there is a text version of your email is so that those subscribers whose email programs do not handle HTML code can still read your message. The text version is almost entirely free from the coding included in the HTML version. By choosing to include HTML tags in the text version, which is allowed, you run the risk of your subscribers possibly seeing the HTML tags if their
Why have so many people unsubscribed from my list?
From time to time you will experience a loss of contacts. This is inevitable and everyone goes through it. If several people unsubscribe within a short amount of time though, there may be a few reasons for this: Relevancy Is the content you are sending relevant to those who are receiving your campaigns? If contacts are expecting to receive a specific type of email and you have sent them something
Contact Lists September 5, 2019
How do I insert tables into my email campaign?
Inserting tables directly into your email campaign requires knowledge of HTML code, and unless you feel confident in your ability to modify the HTML Code, we do not recommend trying to do this. An alternative way to insert a table is to turn it into an image. There are many ways to convert a table/chart into an image, it will depend on the program in which you made the table,
Templates & Editor June 25, 2019