How do I create an Inbox Checker test?
Log into your account Hover your cursor over the arrow next to "Email" Select Inbox Checker from the drop-down menu Click the blue Create New Test button Under Email Campaigns, select your desired email from the drop-down menu Click on the blue Inbox Checker button Select the desired Email Clients and/or Spam Filters Unless you select one or both of the Free Email Clients (Gmail and Outlook 2003), click on
How do I re-send tickets to a registrant?
Log into account Click on Events home tool Click on Event name Under Event Reports, select Orders Click on the desired Order # Click on Resend Tickets
Event Marketing September 5, 2019
Where do I get additional support?
You can contact us by using this form Please be as descriptive as possible. We can assist you better if you provide us code examples that you are trying to implement.
About Benchmark Email March 26, 2019
What is a clean list and how do I clean my list?
A clean list, is the act of removing bounced, and unengaged email addresses from your list. List hygiene is important if you want to maintain your sending reputation. Benchmark advises you to clean your list after every email campaign you send. Your list may become smaller, but your remaining emails will target the customers that truly want to hear from you. Benchmark offers 4 different types of contact removal. Confirmed
Contact Lists September 6, 2019
Can the text version of an email include formatting?
The reason there is a text version of your email is so that those subscribers whose email programs do not handle HTML code can still read your message. The text version is almost entirely free from the coding included in the HTML version. By choosing to include HTML tags in the text version, which is allowed, you run the risk of your subscribers possibly seeing the HTML tags if their
Why have so many people unsubscribed from my list?
From time to time you will experience a loss of contacts. This is inevitable and everyone goes through it. If several people unsubscribe within a short amount of time though, there may be a few reasons for this: Relevancy Is the content you are sending relevant to those who are receiving your campaigns? If contacts are expecting to receive a specific type of email and you have sent them something
Contact Lists September 5, 2019
How do I insert tables into my email campaign?
Inserting tables directly into your email campaign requires knowledge of HTML code, and unless you feel confident in your ability to modify the HTML Code, we do not recommend trying to do this. An alternative way to insert a table is to turn it into an image. There are many ways to convert a table/chart into an image, it will depend on the program in which you made the table,
Templates & Editor June 25, 2019
How does my campaign appear on a mobile or portable device?
These days, people are able to check their email while on the go using their cell phones or other portable electronic devices. Therefore, it is hard to know how your campaign is going to appear since you cannot control which device is used to view it. There are some tips you can follow, however, to help ensure the best appearance possible. When a campaign is created in Benchmark Email, there
Getting Started March 28, 2019
How do I upload an image from Macintosh iPhoto?
Below is the process to upload an image from Macintosh iPhoto into your Benchmark Image gallery: Start Macintosh iPhoto. Choose the images you want to upload in the Benchmark Image Gallery. Drag and drop the images on the desktop. Log in to your Benchmark Email account. Click on the Image Gallery link from the Media menu. Click on Browse and find the image on your computer. Click on the UPLOAD
General questions March 21, 2019
What are Benchmark Email‘s business and support hours?
Since we are a worldwide company it only makes sense that we would offer support in our different regions. Not every office provides 24/7 support only a few of them do. We offer support in 9 different languages, and we have offices in 15 different countries. See the list below to see which time we offer support assistance in your region. Note we offer 24/7 English LiveChat and Email
About Benchmark Email September 9, 2019