Where do I get additional support?
You can contact us by using this form Please be as descriptive as possible. We can assist you better if you provide us code examples that you are trying to implement.
General questions February 12, 2020
I have an email address listed as a hard bounce, but I know it is valid. What happened?
If an email was blocked by a spam filter on the recipient's end, it could cause it to come back as a hard bounce. This spam filter could be in the company firewall, the ISP/data center, or the subscriber's own computer. A valid email address that has been marked as a "hard bounce" can be removed from your contact list and re-added to erase the history of bouncing. If
Reports November 6, 2018
Does Benchmark Email offer a spell check option?
Benchmark does not offer a spell check option. Our Spell Checker feature has been discontinued for all our users. Below are tool recommendations you can use to create a successful email campaign: Grammarly - An online spelling checker. Grammarly can be used on their site or added as an extension for your browser. Spell Checker for Chrome - A spell checker extension used for Chrome. Click Here to learn how
General questions March 28, 2019
Can the text version of an email include formatting?
The reason there is a text version of your email is so that those subscribers whose email programs do not handle HTML code can still read your message. The text version is almost entirely free from the coding included in the HTML version. By choosing to include HTML tags in the text version, which is allowed, you run the risk of your subscribers possibly seeing the HTML tags if their
Why have so many people unsubscribed from my list?
From time to time you will experience a loss of contacts. This is inevitable and everyone goes through it. If several people unsubscribe within a short amount of time though, there may be a few reasons for this: Relevancy Is the content you are sending relevant to those who are receiving your campaigns? If contacts are expecting to receive a specific type of email and you have sent them something
Contact Lists September 5, 2019
How do I insert tables into my email campaign?
Inserting tables directly into your email campaign requires knowledge of HTML code, and unless you feel confident in your ability to modify the HTML Code, we do not recommend trying to do this. An alternative way to insert a table is to turn it into an image. There are many ways to convert a table/chart into an image, it will depend on the program in which you made the table,
Templates & Editor June 25, 2019
How does my campaign appear on a mobile or portable device?
These days, people are able to check their email while on the go using their cell phones or other portable electronic devices. Therefore, it is hard to know how your campaign is going to appear since you cannot control which device is used to view it. There are some tips you can follow, however, to help ensure the best appearance possible. When a campaign is created in Benchmark Email, there
Getting Started March 28, 2019
How do I upload an image from Macintosh iPhoto?
Below is the process to upload an image from Macintosh iPhoto into your Benchmark Image gallery: Start Macintosh iPhoto. Choose the images you want to upload in the Benchmark Image Gallery. Drag and drop the images on the desktop. Log in to your Benchmark Email account. Click on the Image Gallery link from the Media menu. Click on Browse and find the image on your computer. Click on the UPLOAD
General questions March 21, 2019
Does Benchmark Email provide video tutorials?
Video tutorials are an excellent way to learn about the different features offered by Benchmark Email. We value your time and, because of that, we have created a series of short videos (1-3 minutes) that will provide you with the necessary information to get you started with email marketing as quickly and easily as possible. If you have more than a few minutes to spare, be sure to check out
Getting Started October 22, 2020
How do I contact Benchmark?
Should you find yourself in need to contact our Benchmark sales or support team, here are the available options, chat, email, and phone. Email Typically, responses can be in as little as a few minutes. However, an email turnaround time estimate is 24 hours. If you would like to get in touch with us via email, please email us to Support@benchmarkemail.com, or you can also use our Contact Us