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Why is there an error when I click on unsubscribe?

There are a few reasons why clicking on the unsubscribe link can result in an error message. Your email program modified the link. Your email program blocked the link. Your firewall settings modified the link. When a link is modified or blocked by either your email program or firewall, the unsubscribe request will result in an error because we will not have your correct information to unsubscribe you.

General questions March 26, 2019

Why have my contacts received multiple copies of the same email communication?

Even though your Benchmark Email account will prevent duplicate email addresses from being added to a list of contacts, there are a few situations that may result in a subscriber receiving the same email twice. You sent your campaign to only one list at a time: If you sent your campaign to one list and then copied it to send to a second list, the system would not be able

General questions March 28, 2019

How do I enable JavaScript in browser on a PC?

JavaScript is what allows the features of Benchmark Email to function correctly. Therefore, please follow these steps to ensure that you have it enabled in your PC browser to guarantee the best possible performance and experience with Benchmark Email: Click here for instructions on how to do this on a Mac. Internet Explorer 8/9 Open an Internet Explorer browser window. Click Tools in the top menu bar and select Internet

Getting Started March 28, 2019

How do I enable JavaScript in my browser on a Mac?

JavaScript is what allows the features of Benchmark Email to function correctly. Therefore, please follow these steps to ensure that you have it enabled in your web browser to guarantee the best possible performance and experience with Benchmark Email: Click here for instructions on how to do this on a PC. Safari Open the Safari application by clicking on the icon in the Dock. Go to the Safari menu at

Getting Started August 6, 2018

How to whitelist Benchmark Email in your local Anti-Virus or Firewall programs?

  It is highly possible that your systems are using any of these: An Anti-Virus software installed on your local machine. A Firewall installed on your machine or infront of your machine as a Gateway. An IPS [Intrusion Detection System] infront of your machine as a Gateway. All these softwares/devices have an option to "Whitelist" any website or IP address. In that whitelisting section, you need to add these websites

Delivery Reports September 6, 2019

I cannot see the image in my Email. What could be the possible reason?

The most common reasons why the images are not shown in your email are Some email clients (Outlook 2007) automatically disable the images and then provide an option for the user to enable the images The image has been deleted from your Image Gallery or from the website that has been referred to in your email The images are being referred from a private/restricted network Your network firewall may be

Create Email Marketing August 6, 2018