Why isn’t my email rendering correctly in my Gmail mobile app?
Gmail has a feature that automatically resizes your email as it is received on your mobile device. This feature can sometimes cut off parts of the email, like the one on the right. Unfortunately, this is not a setting on the sender’s side. We can’t do much about it, as it is a feature of Gmail. However, recipients can resize their email back to it’s original size if it is
Templates & Editor August 7, 2018
Common HTML Email Coding Mistakes
An html email communication might look good on your computer but fail completely on the contact's because it depends on graphics, fonts, and CSS files which only reside on your system. When you are creating your email in outside HTML editors like Microsoft Publisher, Dreamweaver, or FrontPage, remember that you are designing for email and not a website. If you design the email as if it were a web page,
Templates & Editor March 8, 2019
Why does using an AOL or Yahoo address cause bounces?
This year, Yahoo and AOL stepped up to combating spam being sent on the internet. Yahoo and AOL do this by changing how they authenticate emails being sent from their address. They no longer allow their users to send using 3rd party services, such as Benchmark Email, Constant Contact, and MailChimp. To prevent getting your emails bounces, we suggest using an email address other than Yahoo, Rocket Mail (owned by
Reports August 7, 2018
Why does my email look different in different email clients and browsers?
In short, every email client and browser renders HTML code differently from one another. Compare it to the numerous languages that are out there. While one joke may make sense and even be hilarious in one, it may directly translate into a grammatically incorrect statement that makes no sense at all in another. The severity of your email anomalies will vary depending on the email client or browser and may
How to whitelist Benchmark Email domains in your Google Apps settings to receive emails properly in your inbox?
If you are using Google Apps for Business & having trouble in getting emails from our servers then kindly follow the steps given below. Note: An email whitelist is a list of IP addresses from which your users expect to receive legitimate mail. When you add an IP address to your email whitelist, emails sent from this IP address will generally not be marked spam. At this time, it is
I have an email address listed as a hard bounce, but I know it is valid. What happened?
If an email was blocked by a spam filter on the recipient's end, it could cause it to come back as a hard bounce. This spam filter could be in the company firewall, the ISP/data center, or the subscriber's own computer. A valid email address that has been marked as a "hard bounce" can be removed from your contact list and re-added to erase the history of bouncing. If
Reports November 6, 2018
My links are a different color in some email clients. Why is this?
Your link has a different color in different email clients because email clients have their own default settings for links. The default setting kicks in when a link color is not specified in the coding of the email. For example, Gmail will use the colors from their "theme" settings and your links will match the menu links. If you set the color while in Step 4 of the email builder,
Templates & Editor March 28, 2019
How do I export contacts from my Gmail or Google Apps for Business account?
Adding contacts to your Benchmark Email account from your Gmail address book can be done in this way: Sign in to your Gmail account. On the left side of any Gmail page, click on Gmail option and then click Contacts from drop down menu. In the More drop-down menu, select Export. Pick the format in which you'd like to expore your contacts' information. Note: Some formats can lose contact information.
Contact Lists August 6, 2018
How do I enable my email client to display images?
To enable your email client to display images, refer to your email client below: Outlook 2003 Outlook 2007 Outlook 2010 Outlook 2013 Hotmail/Windows Live Yahoo AOL Webmail Gmail Thunderbird MAC Mail iPhone/iPod/iPad Lotus Notes Outlook 2003 Show all blocked images in the message: Click the InfoBar at the top of the message and then click Download Pictures. Notes: If you want the message to show the images the next
General questions March 28, 2019
Why does my email look good in Outlook, but not in other email programs?
Microsoft Outlook tends to display emails correctly in most cases, overlooking design and other issues. For this reason, don't use Outlook as your standard when testing emails. Test your campaigns with other email clients, such as Yahoo! Gmail, AOL and more, just to verify how it would appear when sent to recipients using these email clients.
Email Marketing March 28, 2019