Is the email in the client‘s “Junk” folder?
If you know the recipient, ask if your message got sent to their junk folder by accident. If it was, tell them to add your email address to their "trusted senders" list, or their address book. That usually helps prevent you from being tagged as a spammer in future campaigns.
Delivery March 8, 2019
Common HTML Email Coding Mistakes
An html email communication might look good on your computer but fail completely on the contact's because it depends on graphics, fonts, and CSS files which only reside on your system. When you are creating your email in outside HTML editors like Microsoft Publisher, Dreamweaver, or FrontPage, remember that you are designing for email and not a website. If you design the email as if it were a web page,
Templates & Editor March 8, 2019
How Do I Change AOL’s Spam Filter Settings?
You may sometimes have trouble receiving emails to your AOL address. This could be due to the ever changing spam filter that AOL uses. You can change AOL's spam filter settings using the following steps: Log into AOL at https://mail.aol.com Once logged in, click on options at the top right hand corner then Mail Settings In your mail settings, click on the Spam Settings tab Finally in your Spam Settings,
Reports July 17, 2018
How to whitelist Benchmark Email domains in your Google Apps settings to receive emails properly in your inbox?
If you are using Google Apps for Business & having trouble in getting emails from our servers then kindly follow the steps given below. Note: An email whitelist is a list of IP addresses from which your users expect to receive legitimate mail. When you add an IP address to your email whitelist, emails sent from this IP address will generally not be marked spam. At this time, it is
I have an email address listed as a hard bounce, but I know it is valid. What happened?
If an email was blocked by a spam filter on the recipient's end, it could cause it to come back as a hard bounce. This spam filter could be in the company firewall, the ISP/data center, or the subscriber's own computer. A valid email address that has been marked as a "hard bounce" can be removed from your contact list and re-added to erase the history of bouncing. If
Reports November 6, 2018
How to whitelist Benchmark Email domains in your Postini Settings to receive mails properly in your inbox
Postini is an email and Web security and archiving service owned by Google since 2007. It provides cloud computing services for filtering email spam and malware (before it is delivered to a client's mail server), offers optional email archiving and protects client networks from web-borne malware. Postini Services - Postini Services let you set up email policies and filters. Log into your Postini Services console. Please click on the Postini
Delivery March 8, 2019
What is considered SPAM?
SPAM is defined as the sending of unsolicited bulk email messages indiscriminately. It is also known as "junk mail," unsolicited bulk email (UBE) and unsolicited commercial email (UCE). Benchmark Email does not promote or encourage email SPAM techniques. Contacts lists are required to be permission-based before you can use them in your account.
What should I do if my contact‘s ISP is blocking mails sent through Benchmark Email?
On occasion, an ISP may block emails from you on behalf of one or more of your subscribers. There may be a valid reason for this, there may not be, but the bottom line is you'll have to contact the subscriber and the ISP to clear up the blocking issue. The following is a template letter you can send to the subscriber regarding the blocking problem, as well as a