Does Automation Pro have templates?
Yes in our Automation Tool, there will be templates that you’ll be able to use to start your automation. These automations, are incomplete and will require you to complete every element in the automation prior to activating. These templates have a specific goal and purpose to them, but can be edited to your needs. Here are some of the templates that we have: Onboarding This automation will help you
Does the Free Trial have any limits?
Under the free trial you have full access to the design, list management, campaign tracking and set-up tools. The only limitation is that you are limited to sending to 250 contacts during the trial. (You can upload/import a maximum of up to 1,000 contacts in your Free Trial account) The free trial does not extend to paid accounts. Free trials are merely for you to test
Can I test out content in an AB test, such as graphics, paragraphs, links, etc.?
Yes, you can test out the content in your campaigns Benchmark offers a feature Campaign vs. Campaign AB Test. AB Testing will allow you to see which campaign has better overall results, whether you are measuring by Opens, Clicks or even Forwards you can even set a time period to run your test this. To create a Campaign VS. Campaign AB Test, please use the following instructions: Log into your
iPhone App – How can I preview my email before I send it?
After you have finished with the Email Settings step, you will need to select Preview/Test Email from the following screen to preview the email before sending it out:
Mobile Apps August 7, 2018
Can I embed an audio file into my email campaign?
You cannot include the audio file as an attachment. Benchmark Email does not allow audio files to be embedded because many email clients will strip out streaming audio and video. This is a security setting that varies for different ISPs, but most of them will simply not allow audio attachments. If it is a must for you to embed audio files, then we suggest that you host the file elsewhere
Why do some contacts who have opened the email not show up in the email‘s opens report?
An open is recorded when an invisible 1px by 1px tracking image in your email displays on your contact's screen. It is also recorded when the recipient clicks on any of the URLs in your campaign that include link tracking. Benchmark Email cannot record opens when: ...the recipient does not enable images to display in an HTML version of your email. ...the recipient's firewall or spam filter removes images from
Reports August 7, 2018
Why did the default colors and fonts change when I moved a section of my email?
Templates have global styles (which apply to whole areas of the email, like the body or the header) as well as individual styles (applicable only to the particular block/section). If the block/section level styles are not defined in the templates (in this case, if you move a block/section from one area to another) and that second area has a different set of global settings, then the default colours and fonts
Templates & Editor August 7, 2018
How do I copy and paste text from Microsoft Word?
Copying and pasting text from Microsoft Word or any other word processing program is a useful and time saving process. To copy and paste the text into a block within Benchmark Email: Go to the section/block in which you wish to paste the text. Click the Edit icon . Open the file that you want to copy the text from. Within the document, highlight the words you want to copy.
General questions March 28, 2019
How do I paste as plain text?
Pasting as plain text is a good idea when you want to use text from other sources in your campaign created from Benchmark Email. This will strip away any coding associated with it and prevent issues with your template layout. To paste as plain text: Click on the Edit icon for the section you wish to paste the text. Place the cursor where you want the text. Click on the
Templates & Editor August 7, 2018
Why is it required to have a plain text version of my campaign?
Every email client has settings that determine whether or not the contact views emails in HTML format or plain text format. Some of your contacts will have their email clients set to only display emails in plain text. For this reason every email sent from our system must contain a text version. The HTML email must closely match the text email. If they do not closely match, the email is