How do I move some of my contacts to another list?
You may want to move some of your contacts to another list at some point. To move your contacts, we have provided simple steps so you may target your list(s) with a more direct approach. Follow the instructions below to move/copy all of your contacts from one list to another: Log in to your Benchmark account. On the Dashboard menu, select Contacts. Click on the list name containing the contacts
Contact Lists August 7, 2019
As a master user, do I have the ability to share contact lists with my sub-accounts?
Yes! As a Master account, you can share certain aspects of your Benchmark account with your sub-account. You can share lists easily to your Sub-account(s) by following the instructions below: Log into your Benchmark Master account. Select Contacts from your Dashboard menu. Choose the list you wish to share to your Sub-Account. Click on the More options icon and select Share with sub-accounts. On the Pop-Up, Select the Sub-account you
General questions October 31, 2018
How do I integrate Zendesk with Benchmark?
Zendesk is a support platform designed for businesses to have the ability to develop a more meaningful engagement with their customers. If you have a Zendesk account and would like to combine with your Benchmark account, please follow the steps below. Log in to your Benchmark account. Click on your name (top right) and click on Integration. Scroll down to the bottom of the page and click on Get Started.
Integrations August 7, 2019
How do I integrate with LemonStand?
LemonStand is a cloud-based e-commerce platform. It is designed to make a simple online store with simple means. Kind of like a Lemonstand! With so many options to choose from, the right e-commerce platform can mean a world of difference for your brand. Here’s how to integrate with LemonStand: Log in to your Benchmark account. Click on your Username and select Integrations Scroll to the bottom of the page and
How do I integrate with Wufoo?
Grow your email lists by pulling data from your forms with the Benchmark Wufoo Integration. Use your contact forms, online surveys and event registrations to add new subscribers to your Benchmark account. This integration is available free with every Benchmark Account. Follow the steps below to integrate with Wufoo: Log in to your Benchmark account. Click on your name located on the top-right of the page. Then select Integrations Scroll
How do I integrate with Microsoft Dynamics CRM?
Dynamics CRM is a CRM tool developed by Microsoft. CRM stands for Customer Relationship Management and is a type of tool used in many businesses, including ours. Since it is a system used to store customers, it would make sense to market or at least make it easier to move contacts. This integration syncs your Microsoft Dynamics CRM contacts to your Benchmark account. Here is how to integrate with Dynamics
Can I upload a file without email addresses?
No. Every contact must have an email address.
Contact Lists March 21, 2019
Will Benchmark delete bounced addresses from my Contact List?
In case the same contact has hard bounced in three consecutive campaigns, Benchmark email automatically flags the contact as a "Confirmed Bounce". A "Confirmed Bounce" contact will be excluded from your active contact count, and will not be sent any email, if the contact list is selected again. In case a previously bounced email is opened in another campaign before it has been flagged as "Confirmed Bounce", the contact's bounce
Reports December 18, 2019
What is a clean list and how do I clean my list?
A clean list, is the act of removing bounced, and unengaged email addresses from your list. List hygiene is important if you want to maintain your sending reputation. Benchmark advises you to clean your list after every email campaign you send. Your list may become smaller, but your remaining emails will target the customers that truly want to hear from you. Benchmark offers 4 different types of contact removal. Confirmed
Contact Lists September 6, 2019
Why have so many people unsubscribed from my list?
From time to time you will experience a loss of contacts. This is inevitable and everyone goes through it. If several people unsubscribe within a short amount of time though, there may be a few reasons for this: Relevancy Is the content you are sending relevant to those who are receiving your campaigns? If contacts are expecting to receive a specific type of email and you have sent them something
Contact Lists September 5, 2019