What is a Double Opt-in?
A double opt-in is a two-step process for new signups, that allows site visitors to join a mailing list. The visitor must initially sign up and then respond to a welcome email containing a confirmation link. Using a double opt-in signup form helps ensure your contacts are interested in receiving your email content. And it also avoids robot email signups and improves email deliverability. Here’s how it works: First, someone
Contact Lists October 28, 2019
Master Unsubscribe List
When recipients unsubscribe from your email, our system automatically filters them out from your list’s and adds them to your account’s Master Unsubscribe List. Contacts in the Master Unsubscribe list cannot be removed from the list. They became inactive contacts, and from that point forward, our system will not send emails to them again. Because we are compliant with the Can-Spam Act, we ensure every email sent contains an unsubscribe
Contact Lists August 23, 2019
Importing Contacts from another Email Marketing Service
Are you struggling to export your database from one email marketing service to Benchmark Email? Following are the steps to export your database from some of the common email marketing services. MailChimp Navigate to the Lists page. Locate the Audience (list) you want to export and click on the name of the audience. Click on the option to View Contacts. Then, click Export Audience. Select the Audience again and then
Contact Lists August 22, 2019
How do I move some of my contacts to another list?
You may want to move some of your contacts to another list at some point. To move your contacts, we have provided simple steps so you may target your list(s) with a more direct approach. Follow the instructions below to move/copy all of your contacts from one list to another: Log in to your Benchmark account. On the Dashboard menu, select Contacts. Click on the list name containing the contacts
Contact Lists August 7, 2019
How do I copy lists with different fields?
The data you store in the contact list(s) fields allows you to manage your list(s) more efficiently. You can copy list(s) with different fields by following these simple steps: Log in to your Benchmark account. On the Dashboard menu, click on Contacts. Select the list you want to copy over. Click on the options icon and select Export to File. On the Export List pop-up, choose your Contact Filter
Contact Lists August 7, 2019
Security PIN for Benchmark
Our Security PIN is a feature provided to all paid accounts where the client can secure the downloading of all their lists. You can protect your lists by enabling a password required before exporting any contacts. This is an excellent solution for businesses with multiple individuals accessing an account. To locate your Security PIN on your account, kindly follow the steps below: Log into your Benchmark account. Click on your Account
Contact Lists May 24, 2019
Contact List Field Headers
Your contact list headers are key when importing a list. When you import contacts to Benchmark, the headers of your import file will be mapped to a field in your Benchmark list. You can use our default headers, or you can customize our headers to match your list headers. Benchmark requires only the Email Address field to import a list. The rest of the fields are optional, often used for
Contact Lists November 18, 2019
As a master user, do I have the ability to share contact lists with my sub-accounts?
Yes! As a Master account, you can share certain aspects of your Benchmark account with your sub-account. You can share lists easily to your Sub-account(s) by following the instructions below: Log into your Benchmark Master account. Select Contacts from your Dashboard menu. Choose the list you wish to share to your Sub-Account. Click on the More options icon and select Share with sub-accounts. On the Pop-Up, Select the Sub-account you
General questions October 31, 2018
Contact rating is not only beneficial because you can see who is engaging with your emails, but also because you can segment your emails based on your recipient’s rating. The rating can range from 0 to 5 Stars depending on how your recipients engage with your emails. Star Rating 0 No sent emails. You have sent at least one
Reports January 20, 2020
Is there a way to export the list of contacts who opened my email? How do I view the list?
You can view the email addresses of contacts who opened your email by using the Reports Section. To view the email addresses of contacts who opened an email: Click on the Reports section. Then, select the email campaign of which you want to view the Opens reports for. Now, click on the Opens Section. You will now be able to view the recipients who chose to open your email. You