Master Unsubscribe List
When recipients unsubscribe from your email, our system automatically filters them out from your list’s and adds them to your account’s Master Unsubscribe List. Contacts in the Master Unsubscribe list cannot be removed from the list. They became inactive contacts, and from that point forward, our system will not send emails to them again. Because we are compliant with the Can-Spam Act, we ensure every email sent contains an unsubscribe
Contact Lists August 23, 2019
So you just uploaded your list, and now you can’t use it because it is Under Review going through our List Approval process. No need to panic, this process only takes a few minutes. List approval is our process to verify the existence of contacts in your list. In simpler terms, we make sure they are valid emails. During the list approval process, we sample a small percentage of your
Contact Lists December 21, 2020
Security PIN for Benchmark
Our Security PIN is a feature provided to all paid accounts where the client can secure the downloading of all their lists. You can protect your lists by enabling a password required before exporting any contacts. This is an excellent solution for businesses with multiple individuals accessing an account. To locate your Security PIN on your account, kindly follow the steps below: Log into your Benchmark account. Click on your Account
Contact Lists May 24, 2019
Contact List Field Headers
Your contact list headers are key when importing a list. When you import contacts to Benchmark, the headers of your import file will be mapped to a field in your Benchmark list. You can use our default headers, or you can customize our headers to match your list headers. Benchmark requires only the Email Address field to import a list. The rest of the fields are optional, often used for
Contact Lists November 18, 2019
Contact rating is not only beneficial because you can see who is engaging with your emails, but also because you can segment your emails based on your recipient’s rating. The rating can range from 0 to 5 Stars depending on how your recipients engage with your emails. Star Rating 0 No sent emails. You have sent at least one
Reports September 3, 2020
Is there a way to export the list of contacts who opened my email? How do I view the list?
You can view the email addresses of contacts who opened your email by using the Reports Section. To view the email addresses of contacts who opened an email: Click on the Reports section. Then, select the email campaign of which you want to view the Opens reports for. Now, click on the Opens Section. You will now be able to view the recipients who chose to open your email. You
Where can I find my Opt-in contacts?
Opt-in contacts are recipients who have confirmed via email that they would like to receive your email marketing messages. By either confirming via the Confirmation Email or by clicking on the Reconfirm link in any of your email campaigns. To see the Opt-in subscribers in your Benchmark list. Please follow the steps below. From the left menu, select Contacts. Click on the name of the contact list for which you
Where can I see the reasons people unsubscribed?
For those users that unsubscribe from your mailing list, you can view a report in your account. To see the Unsubscribes report: Log in to your Benchmark account. Select Reports from the Dashboard menu. By default, the system will prompt you to Email Reports. Choose the Email campaign you want to view. Click on Activity Details on the menu bar on the left-side of the page. On the Opens
Delivery August 7, 2019
How do I integrate with Microsoft Dynamics CRM?
Dynamics CRM is a CRM tool developed by Microsoft. CRM stands for Customer Relationship Management and is a type of tool used in many businesses, including ours. Since it is a system used to store customers, it would make sense to market or at least make it easier to move contacts. This integration syncs your Microsoft Dynamics CRM contacts to your Benchmark account. Here is how to integrate with Dynamics
Why can’t I delete my list before 7 days?
After sending an email campaign, Benchmark collects data from your email via tracking links. The data collected lets us show you who opened, forwarded, unsubscribed, clicked on any links and who reported your email as abuse. Our 7 Day Rule prohibits you from deleting contact lists from your account within 7 days of being used. Deleting lists disrupts the data collection and results in unreliable reports. Once the seven days
Contact Lists April 10, 2019