Can I embed an audio file into my email campaign?
You cannot include the audio file as an attachment. Benchmark Email does not allow audio files to be embedded because many email clients will strip out streaming audio and video. This is a security setting that varies for different ISPs, but most of them will simply not allow audio attachments. If it is a must for you to embed audio files, then we suggest that you host the file elsewhere
What Is a Feedback Loop?
When ISPs (aol, hotmail, yahoo, etc.) provide email service providers (like Benchmark) tracking information regarding specific user spam complaints, this is known as a feedback loop. Since Benchmark is technically the sender, we receive the complaint and note it as such in your account. We automatically remove the complaining subscriber from your email list to avoid further complications. Feedback loops are necessary communications between email senders and various ISPs.
Delivery March 1, 2019