Benchmark Account Statuses
Benchmark accounts can have different statuses, and some are based on account payment. If your account does not renew then expect an expired state. Aside from nonpayment, not following the Benchmark terms of agreement could result in a pending, suspended, or even a terminated status. If your account is expired due to nonpayment, please click here to learn how to renew your account. Of course, all cases are different, but
Billing September 16, 2019
What happens if my account is expired?
When an account fails to renew, it becomes inactive and is considered Expired by our system. During the expired state, your email campaigns will not send, signup forms will stop collecting subscribers, and your automations will stop. Accounts renew each month automatically, annually or semi-annually depending on your preferred billing cycle. To help avoid interruptions, we ask you to update your billing information anytime a credit card is expired or
Billing August 31, 2020
Master Unsubscribe List
When recipients unsubscribe from your email, our system automatically filters them out from your list’s and adds them to your account’s Master Unsubscribe List. Contacts in the Master Unsubscribe list cannot be removed from the list. They became inactive contacts, and from that point forward, our system will not send emails to them again. Because we are compliant with the Can-Spam Act, we ensure every email sent contains an unsubscribe
Contact Lists August 23, 2019
How can my recipients Manage their subscription?
Recipients can manage their subscription by using the Manage Subscription link in the footer of your email campaign. To learn how your recipients can manage their subscription, please see the steps below. Locate and click on the Manage Subscription link in the footer. They Manage Subscription Page will open with the following details: Their email address Lists in which their email address is added. First name and last name (if
How do I customize my Manage Subscription and Unsubscribe pages?
Benchmark Email allows you to add your company logo to your Manage Subscription pages. To learn how to add the logo, please follow the steps below. First, you'll need to upload your company logo in your Account Settings: Log into your account Click on your Username Then Select Account Settings Scroll down to Organization Logo, click on Upload New button Double-click on the desired file- we recommend the image be
How Do I Save the Email Addresses of Contacts Who Opened an Email?
Keeping track of those contacts that have opened an email is an excellent practice of engagement. You can save the email addresses of contacts who opened your email as a list, using the Report section in Benchmark. If the same recipient opened the email several times, that contact would only appear once in the new list. To save the email addresses of contacts who opened an email to a list,
General questions December 21, 2020
I can‘t remember my login username or password? How do I login?
In case you forgot your password here is a way to recover your account if you remember your Login. Go to the Benchmark page. Click on the Login option. Once in the login page type in your username in the login box. Then click on the Forgot? option above to the password box. To start the process of resetting your password, write the email address you used to sign up.
General questions March 25, 2019