Why isn’t my email rendering correctly in my Gmail mobile app?
Gmail has a feature that automatically resizes your email as it is received on your mobile device. This feature can sometimes cut off parts of the email, like the one on the right. Unfortunately, this is not a setting on the sender’s side. We can’t do much about it, as it is a feature of Gmail. However, recipients can resize their email back to it’s original size if it is
Templates & Editor September 4, 2019
Does Benchmark Email track opens on smartphones?
Yes! A small, invisible graphic is embedded in the bottom of your HTML email. This tracker, sometimes called an "open tracker" or "web beacon," is unique to each campaign that you send out. Anytime someone opens your email, the open-tracker image is downloaded from our server. We monitor when the image has been downloaded and this is how your "opens" are tracked. Regardless if the email is opened in an
Reports March 26, 2019
How does my campaign appear on a mobile or portable device?
These days, people are able to check their email while on the go using their cell phones or other portable electronic devices. Therefore, it is hard to know how your campaign is going to appear since you cannot control which device is used to view it. There are some tips you can follow, however, to help ensure the best appearance possible. When a campaign is created in Benchmark Email, there
Getting Started March 28, 2019
Email images are not displaying on my iPhone. What happened?
If images are not being displayed when you view your emails with your iPhone, try the following tips to resolve the issue: Try exiting out of the message and going back to your inbox. Then tap the message one more time to see if it loads properly. The application to view email does place a limit on the amount of content it will download initially. If the email is too
General questions March 28, 2019