Why isn’t my email rendering correctly in my Gmail mobile app?
Gmail has a feature that automatically resizes your email as it is received on your mobile device. This feature can sometimes cut off parts of the email, like the one on the right. Unfortunately, this is not a setting on the sender’s side. We can’t do much about it, as it is a feature of Gmail. However, recipients can resize their email back to it’s original size if it is
Templates & Editor September 4, 2019
iPhone App – What happens if I get a spam complaint after sending one of my campaigns? What should I do?
If you've received an abuse complaint in one of your email campaigns, it is a cause for concern but it can be a very very minor issue. Abuse complaints are only worrysome if you continually receive them over time, or if you receive a large number at one time. Here at Benchmark Email, we allow our users to have a rate of 1 abuse complaint, per 2000 emails sent. As
Mobile Apps August 7, 2018
How do you find your Signup Form QR Code?
Benchmark Email automatically generates a QR code for each signup form so you can easily place the QR code image on your printed materials. QR codes are a quick and easy way to automatically send anyone with a smart phone to your signup form. Here is how you can find your Signup Form QR code: Click on the Signup Forms link from the Contacts menu. On the last step of
Signup Forms September 6, 2019
iPhone App – How can I preview my email before I send it?
After you have finished with the Email Settings step, you will need to select Preview/Test Email from the following screen to preview the email before sending it out:
Mobile Apps September 6, 2019
iPhone App – What types of stats can I see after I send campaigns?
After you send a campaign, you will be able to view the following report data: Opens Clicks Forwards Bounces Unsubscribes Complaints You will be given a percentage for each metric as well as the actual number for each category. By clicking on opens you can see the email addresses of the users who opened your campaign. Note: You can see even more metric information by logging into your account on
Mobile Apps September 6, 2019
iPhone App – Will my email list comply with CAN-SPAM laws?
Spam is defined as the sending of unsolicited bulk email messages. As long as you have built a permission-based contact list, you should not have to worry that it is spam. The following requirements will help prevent spam complaints against your campaign(s): My list is permission-basedThis is affirming that every person on your contact list has given you permission to contact them via email. My list is not a purchased
Mobile Apps August 7, 2018
iPhone App – How many emails can I send per month?
Your iPhone app is an extension of your Benchmark Email account. App users can send as many emails as their current plan allows.
Mobile Apps August 7, 2018
iPhone App – What type of support is offered for the app?
Support no longer available for this applications If at any time you have questions or need assistance with your Benchmark Email mobile app, please email us at support@benchmarkemail.com. Be sure to include your user ID with any and all requests.
Mobile Apps August 7, 2018
iPhone App – Can I upgrade my app account to send more email?
The iPhone app is available to free trial users, but they are limited by both time (30 days) and contacts. You have the option to upgrade at any time and increase the number of contacts allowed or emails you can send per month by logging into your account through www.benchmarkemail.com and reviewing our Pricing Plans. Plans can be based on the number of emails you send per month or the
Mobile Apps August 7, 2018